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- Tasks: Drive sales and deliver exceptional customer service while embodying the Burberry Experience.
- Company: Join Burberry, a leading luxury brand committed to creativity and sustainability.
- Benefits: Competitive pay, team-oriented environment, and opportunities for growth in fashion retail.
- Why this job: Be part of a dynamic team that values creativity and customer relationships.
- Qualifications: Sales experience in luxury retail and a passion for fashion required.
- Other info: Exciting opportunities for personal development and career advancement.
The predicted salary is between 28800 - 43200 £ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
To meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.
RESPONSIBILITIES
- Sales & Service
- Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry's luxury brand standards and image.
- Consistently meet individual sales goals while exhibiting the Burberry Behaviours.
- Provide excellent customer service skills, great selling skills and exhibit motivation to succeed.
- Demonstrate superior interpersonal and communication talent.
- Cultivate
- Build customer loyalty through active client development and follow-through.
- Maintain an up-to-date and detailed client book.
- Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance.
- Visual Standards
- Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines.
- Maintain selling floor by ensuring the following:
- Understand and execute monthly floorsets.
- Placing and/or hanging back items as you work.
- Replenishing merchandise after selling.
- Folding and placing merchandise on the correct hanger, tissue paper, etc.
- Place tickets inside the item and not visible to the customer.
- Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers.
- End of shift/day: Ensure selling floor is replenished and ready for the next day.
- Be active and busy on the floor all day.
- Ensure to place and/or hang back items as you work and replenish merchandise after selling.
- Ensure clean up and maintenance of fitting rooms.
- Assist in the mark down process.
- Assist in the bi-annual inventory process.
- Participation and achievement of pre-sale goals.
- Participate in store contests.
- Assist in stock room maintenance and keep it organized.
- Responsible for stock pulled; all stock must be put away in orderly fashion.
PERSONAL PROFILE
- Willing to work in and promote a team oriented environment.
- Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
- Consistently show a positive attitude & take responsibility for own actions.
- Must be results driven and flexible to change.
- Relevant interest in Fashion / Design.
- Advanced knowledge of POS and store systems.
- A minimum of 1 year on sales, preferably in a luxury retail environment.
- Proven experience in driving sales and meeting sales targets.
- Excellent customer service level.
- Strong clienteling background.
MEASURES OF SUCCESS
- Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development.
- Excellent customer service through Burberry Experience Evaluations.
- Capture compliance.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Sales Associate in London employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate in London
✨Tip Number 1
Get to know Burberry's brand values inside out. When you walk into that interview, show us how your personal style and passion for fashion align with our commitment to creativity and sustainability. It’s all about making that connection!
✨Tip Number 2
Practice your sales pitch! Think about how you can demonstrate your selling skills and customer service experience. We want to see how you can engage customers and build relationships, so come prepared with examples from your past roles.
✨Tip Number 3
Be proactive during the interview. Ask questions about the team dynamics and how you can contribute to achieving sales goals. This shows us you're not just interested in the job, but also in being a part of our Burberry family.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart. And remember, apply through our website for the best chance at landing that Sales Associate position!
We think you need these skills to ace Sales Associate in London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion and design shine through! We want to see how your interests align with Burberry's values and creativity. Share any relevant experiences that highlight your enthusiasm for the luxury retail world.
Tailor Your Application: Make sure to customise your application for the Sales Associate role. Highlight your sales achievements and customer service skills that match the job description. We appreciate when candidates take the time to connect their experiences with what we're looking for!
Be Personable and Professional: Your written application is your first chance to make an impression, so keep it friendly yet professional. Use clear language and show off your communication skills. Remember, we value interpersonal talent just as much as experience!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining the Burberry family!
How to prepare for a job interview at Burberry
✨Know the Burberry Experience
Before your interview, make sure you understand what the Burberry Experience is all about. Familiarise yourself with their luxury brand standards and how they engage with customers. This will help you demonstrate that you can embody their values and contribute to their mission.
✨Showcase Your Sales Skills
Be ready to discuss your previous sales experiences, especially in a luxury retail environment. Prepare specific examples of how you've met or exceeded sales targets and built customer relationships. This will show that you have the results-driven mindset they’re looking for.
✨Demonstrate Team Spirit
Burberry values a team-oriented environment, so be prepared to talk about how you work well with others. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer service. This will highlight your ability to fit into their culture.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about their approach to client development or how they maintain visual standards in-store. This shows your genuine interest in the role and helps you assess if Burberry is the right fit for you.