At a Glance
- Tasks: Analyse data to improve productivity and support global customer service teams.
- Company: Join Burberry, a creative brand committed to sustainability and community.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Fast-paced environment with opportunities to present to senior leadership.
- Why this job: Make a real impact by transforming data into actionable insights for a luxury brand.
- Qualifications: Strong analytical skills and experience with Excel and BI tools like Tableau.
The predicted salary is between 40000 - 50000 € per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Reporting to the Productivity & Training Manager, the Productivity Improvement Analyst supports a global reporting framework, delivering accurate data and MI to Global Customer Service and wider business teams. You will produce and enhance daily, weekly, and monthly performance reports, using data-led insights to drive improvement across the Global Contact Centre network. Working closely with the Senior Data Analyst, you’ll help build and maintain automated reporting, translating complex data into clear, actionable insights for stakeholders. The role also includes preparing concise, high-impact presentations for senior leadership, including EXCO and CEO reporting, to support strategic decision-making.
RESPONSIBILITIES
- Produce regular and ad hoc reporting using Excel and Tableau for Global Customer Service Teams.
- Own MI reporting and analysis across Operational Performance (regional and global), Productivity, and Customer Service Financial Reporting.
- Conduct data modelling, requirements gathering, gap analysis, and develop strategies for business intelligence solutions.
- Utilise large volumes of internal and external data sources for model development and analysis.
- Identify opportunities to improve efficiency, productivity, and cost effectiveness through detailed data and business analysis, including root cause investigations.
- Maintain strong working knowledge of Customer Service technologies and systems (e.g., Vonage, SAP C4C, LivePerson) and associated infrastructure.
- Develop high-quality presentations using PowerPoint, translating complex data into clear executive-level insights, and confidently present findings and recommendations to Senior Leadership Teams.
- Support strategic, tactical, and operational transformation initiatives across processes, systems, and organisational structures using structured project management methodologies.
- Build and maintain strong stakeholder relationships, effectively communicating insights and recommendations to Global Regional Centres, Management Teams, and Customer Service Operation.
PERSONAL PROFILE
- Strong analytical skills with experience producing business performance reports.
- Advanced Excel / BI tools knowledge (Tableau, Salesforce analytics, Hana).
- Ability to interpret data and translate it into actionable insights.
- Excellent communication skills, with the ability to present complex insights to diverse audiences.
- High motivation and flexibility to manage changing priorities in a fast paced environment.
- Strong time management skills, with the ability to plan and prioritise multiple tasks and requests.
- A strong sense of ownership, driving tasks and projects through to completion.
- Experience in customer service operations is advantageous.
- Strong stakeholder management and communication skills.
Productivity Improvement Analyst in London employer: Burberry
At Burberry, we pride ourselves on fostering a dynamic and inclusive work environment where creativity thrives. As a Productivity Improvement Analyst, you will have the opportunity to contribute to meaningful projects that drive sustainable luxury and industry change, while benefiting from a culture that values personal growth and collaboration. With access to advanced tools and a commitment to employee development, Burberry is an exceptional employer for those looking to make a significant impact in a global context.
StudySmarter Expert Advice🤫
We think this is how you could land Productivity Improvement Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Burberry. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by practising your data storytelling skills. You’ll need to translate complex insights into clear messages, so get comfy with your Excel and Tableau knowledge!
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've used data to drive improvements in past roles. This will demonstrate your fit for the Productivity Improvement Analyst position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Burberry team.
We think you need these skills to ace Productivity Improvement Analyst in London
Some tips for your application 🫡
Show Off Your Analytical Skills:When you're writing your application, make sure to highlight your analytical skills. We want to see how you've used data to drive improvements in past roles. Share specific examples that demonstrate your ability to turn complex data into actionable insights.
Tailor Your Experience:Don’t just send a generic application! Tailor your experience to match the job description. We love seeing how your background aligns with our needs, especially in areas like reporting and stakeholder management. Make it personal and relevant!
Keep It Clear and Concise:We appreciate clarity! When crafting your application, keep your language straightforward and to the point. Avoid jargon unless it's necessary, and ensure your key points stand out. This will help us quickly grasp your qualifications.
Apply Through Our Website:Finally, don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Burberry!
How to prepare for a job interview at Burberry
✨Know Your Data Tools
Make sure you brush up on your Excel and Tableau skills before the interview. Burberry is looking for someone who can produce and enhance performance reports, so being able to demonstrate your proficiency with these tools will set you apart.
✨Understand the Business Context
Familiarise yourself with Burberry's mission and values, especially their focus on creativity and sustainability. Being able to discuss how your analytical skills can contribute to their goals will show that you're not just a fit for the role, but also for the company culture.
✨Prepare for Presentations
Since you'll be preparing high-impact presentations for senior leadership, practice summarising complex data into clear insights. Think about how you would present your findings to a diverse audience and be ready to showcase your communication skills during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've identified opportunities for improvement in previous roles. Burberry values efficiency and productivity, so sharing your experiences with root cause investigations and business intelligence solutions will highlight your analytical mindset.
