Global Retail Training Manager in London

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

The Retail Content Designer will lead the creation and delivery of engaging, commercially focused training, using a suite of learning tools, formats and innovations to inspire global retail teams and drive key commercial goals.

• Training Content Design
  • Lead creation of retail programmes and tools that drive business objectives, including: in-store training activities, seasonal/core product training, onboarding, films, conference materials and other strategic training initiatives.
  • Update retail training programmes, tools, templates across all platforms and formats to maintain brand consistency.
  • Develop deep understanding of Burberry’s visual language and tone of voice, weaving seamlessly through all content.
  • Identify opportunities to improve training visual design language, content design and learning experiences.
• Training Content Management
  • Become an expert with key learning-creation tools (Burberry Training App, PowerPoint), with particular focus on our training app, RSpace—understanding its backend operations, scripting, maintenance, and troubleshooting.
  • Lead the end-to-end process of training content delivery workflow including: conceptualisation, creation, review/feedback, translations, and implementation.
  • Support administration of training content roadmap, keeping it up to date with content progress and identifying ways to make this process seamless.
  • Learn all aspects of admin work to keep function running when certain team members aren’t in. (including reporting)
• Training Delivery & Engagement
  • Collaborate with central cross-functional teams to ensure training is aligned, has necessary information and is approved.
  • Partner closely with global training teams (our internal clients) to gain feedback and ideas to support work.
  • Support and lead TTT (train the trainer) sessions for training teams and/or retail leadership, walking through new training materials, and confidently sharing training objectives, delivery expectations, localisation guidance and managing objections where required.
  • Conduct store visits to foster relationships with store leaders and retail teams, supporting training moments and identifying areas of opportunities to inform future content needs.
  • Continually review and analyse training app and programme feedback and analytics to inform work.

• Minimum 3+ years experience in learning design role.
• Retail experience either on the shop floor or back of house.
• Strong understanding of adult learning methodologies and successful implementation to drive commercial success.
• Confident with cross-functional collaboration and stakeholder management.
• Strong command of MS (Excel, SharePoint, PowerPoint) and design tools (Adobe, Canva, video production tools).
• Proficient with using and scripting with learning management systems or other training software.
• Keen problem solver and curious by nature. Will find a way to learn and make something work.
• Inspiring communicator with strong written and verbal skills.
• Can strike the balance between visually captivating learning that delivers on commercial results.
• Exceptional organisational and time management skills. Self-motivated and driven to see projects to the end.
• Enjoys building relationships with internal stakeholders, as well as external partners and vendors.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.