Burberry is seeking a Client Experience & Insights Analyst to transform customer feedback and operational data into actionable insights that drive satisfaction, loyalty and business performance. The role collaborates with Customer Service, Global Client, CRM and IT and is based in London with at least four days onsite.
You will own CX reporting (NPS/CSAT/VoC), support data integration, dashboards and data sources across CRM, SAP HANA and Databricks, and partner with cross‑functional teams to
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CX Insights Analyst: Voice of Customer & Dashboards in London employer: Burberry
Burberry is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to develop their skills and grow within the luxury retail sector. Located on Sloane Street, our team thrives in a dynamic environment that values creativity and personalisation, offering unique opportunities to connect with a diverse clientele while upholding the brand's prestigious heritage. With a commitment to excellence and employee well-being, Burberry provides comprehensive benefits and a supportive atmosphere that makes every day rewarding.
