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- Tasks: Deliver world-class customer service and enhance brand loyalty through expert product knowledge.
- Company: Join the iconic Burberry brand in a dynamic customer service role.
- Benefits: Flexible shifts, competitive pay, and a chance to work with a luxury brand.
- Why this job: Be the face of Burberry, creating memorable experiences for customers worldwide.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
- Other info: Opportunity to grow within a prestigious company and develop your career.
The predicted salary is between 28800 - 43200 £ per year.
Through your passion for the Burberry brand and product and your specialist, expert, product knowledge you will provide a personalised sensational experience for our global customers.
RESPONSIBILITIES
- Delivering World Class, Luxury Customer Service
- You are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need.
- You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.
- By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products.
- You will use your empathy and intuition to anticipate and understand customers' needs, persevering to resolve service or product related issues with specialist after‐sales knowledge.
- You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue.
- You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues.
- You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets.
- Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working.
- Accurately record customer details using computer based and paper based systems where necessary.
- You will ensure to operate in accordance with Burberry's approved policies and processes, and in line with Company procedures to minimise loss.
- Carry out any additional duties as directed by the management team.
PERSONAL PROFILE
- Excellent verbal and written English language communication skills are essential, plus at least one or more of the following languages: French, German, Spanish, Portuguese, Russian.
- Possess a genuine passion for delivering world class customer service.
- Demonstrable experience in front line customer service role, ideally within Contact Centre environment.
- Passionate about delivering a sensational customer experience.
- Able to work collaboratively.
- Strong problem solving capability.
- Team player.
- Robust and confident.
- Organised and able to multi task.
- Be available to work flexible shifts.
- Demonstrates initiative through proactive approach.
- Demonstrates a positive attitude.
MEASURES OF SUCCESS
- Achievement of Service levels and sensational Customer service.
- Achievement of Productivity targets.
- Achievement of Customer Experience target.
- Brand awareness and product expert.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Customer Service Consultant in London employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant in London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Burberry's history, products, and values. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a candidate who truly gets the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone, live chat, and email, it's crucial to nail your verbal and written English. Try role-playing scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you turned a challenging customer situation into a positive outcome. This will demonstrate your ability to handle issues effectively, which is key for a Customer Service Consultant.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your customer service experience and passion for Burberry. It’s your chance to shine and show us why you’d be a great fit!
We think you need these skills to ace Customer Service Consultant in London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the Burberry brand shine through in your application. We want to see how much you care about delivering a sensational customer experience, so share any relevant experiences that highlight your passion!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for!
Highlight Your Communication Skills: Since excellent verbal and written communication is key for this role, be sure to showcase your language skills and any relevant customer service experience. We want to know how you can connect with our global customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Burberry
✨Know Your Brand
Before the interview, dive deep into Burberry's history, values, and product lines. Show your passion for the brand by discussing specific products you love and how they resonate with customers. This will demonstrate your genuine interest and help you connect with the interviewer.
✨Master Customer Scenarios
Prepare for common customer service scenarios you might face in the role. Think about how you would handle difficult customers or resolve product issues. Practising these responses will help you articulate your problem-solving skills and show that you're ready to take ownership of customer journeys.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully communicated with customers in the past, whether through phone, email, or live chat.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work collaboratively and adapt to changing situations. Share experiences where you’ve worked as part of a team to achieve goals or adapted to new challenges. This will show that you’re not just a lone wolf but someone who can contribute positively to the customer service department.
