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For Companies At a Glance
- Tasks: Build relationships with clients and deliver a personalised luxury shopping experience.
- Company: Join Burberry, a leading luxury fashion brand with a vibrant culture.
- Benefits: Competitive pay, employee discounts, and opportunities for career growth.
- Why this job: Be part of a dynamic team and inspire clients with your passion for fashion.
- Qualifications: Sales experience and a strong interest in fashion and luxury products.
- Other info: Work in a collaborative environment with a focus on client engagement.
The predicted salary is between 36000 - 60000 £ per year.
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
- Meet and exceed individual and store sales and other commercial KPIs.
- Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction.
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling.
- Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
- Be efficient in following-up and delivering after-sales services to our clients.
- Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required.
- Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines.
- Foster teamwork and a positive work climate.
CLIENT ENGAGEMENT
- Build meaningful relationships with Clients.
- Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.
- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests.
PERSONAL PROFILE
- A proven track record in delivering sales and exceeding targets.
- Previous experience in Clientelling.
- A strong interest in fashion, art and culture.
- Strong product knowledge and good understanding of store retail operations.
- Understanding of competitor products.
- Experience in working as part of a team.
- Fluent in local language; English proficiency is desirable. Other language knowledge is desirable.
- Demonstrates Confidence, Curiosity, Conviction, and Care.
- Enjoys being part of a team.
- Energetic, Pro-active and self-motivated.
- Detail-oriented and creative with a passion for selling.
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
- Results driven and commercial mindset.
- Flexible, collaborative and adaptable approach to work.
MEASURES OF SUCCESS
- Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR).
- Service targets (Guest Experience, Net promoter score).
- New client acquisition (conversion and retention).
- Number of appointments held on a monthly basis.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Client Advisor - Sloane Street in London employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Sloane Street in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Burberry's history, values, and latest collections. This way, you can show off your passion for the brand and connect with the interviewers on a personal level.
✨Tip Number 2
Practice your storytelling skills! Think of ways to share your past experiences in client engagement and sales that highlight your ability to build relationships. Remember, it’s all about creating a narrative that showcases your passion for fashion and luxury.
✨Tip Number 3
Be ready to demonstrate your product knowledge! Brush up on current fashion trends and Burberry’s offerings so you can confidently discuss styling tips and product features during your interview. This will show that you’re not just a candidate, but a true fashion enthusiast.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Advisor - Sloane Street in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and luxury shine through. We want to see how you connect with the Burberry brand and how you can inspire clients with your enthusiasm.
Tailor Your Experience: Make sure to highlight your previous experience in clientelling and sales. We’re looking for specific examples of how you've exceeded targets and built relationships with clients, so don’t hold back!
Be Personable: Your application should reflect your personality. Use a friendly tone and show us that you’re not just about numbers but also about creating meaningful connections with clients. We love a good story!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Burberry
✨Know Your Brand Inside Out
Before the interview, dive deep into Burberry's history, values, and latest collections. Being able to discuss their brand story and how it resonates with your personal style will show your passion and commitment.
✨Master the Art of Storytelling
Prepare to share specific examples of how you've built relationships with clients in the past. Use storytelling to illustrate your successes in client engagement and how you’ve exceeded sales targets, making it relatable to the luxury market.
✨Dress to Impress
As a Client Advisor, presentation is key. Choose an outfit that reflects Burberry’s luxury aesthetic while also showcasing your personal style. This not only demonstrates your understanding of fashion but also sets a positive tone for the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about how they measure success in client engagement or what strategies they find most effective in building client loyalty. This shows your genuine interest in contributing to their success.
