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For Companies At a Glance
- Tasks: Build relationships with clients and deliver a personalised luxury shopping experience.
- Company: Join Burberry, a leading luxury fashion brand with a vibrant culture.
- Benefits: Permanent, full-time role with competitive pay and opportunities for growth.
- Why this job: Be part of a dynamic team and inspire clients with your passion for fashion.
- Qualifications: Sales experience and a strong interest in fashion and luxury products.
- Other info: Work in a collaborative environment with a focus on client engagement.
The predicted salary is between 28800 - 43200 £ per year.
Department: RETAIL OFFLINE
City: London
Location: GB
JOB PURPOSE
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling.
LOCATION AND CONTRACT
Permanent, Full-Time
RESPONSIBILITIES
- SERVICE AND SALES
- Meet and exceed individual and store sales and other commercial KPIs.
- Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction.
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling.
- Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
- Be efficient in following-up and delivering after-sales services to our clients.
- Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required.
- Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines.
- Foster teamwork and a positive work climate.
- CLIENT ENGAGEMENT
- Build meaningful relationships with Clients.
- Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.
- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests.
PERSONAL PROFILE
- A proven track record in delivering sales and exceeding targets.
- Previous experience in Clientelling.
- A strong interest in fashion, art and culture.
- Strong product knowledge and good understanding of store retail operations.
- Understanding of competitor products.
- Experience in working as part of a team.
- Fluent in local language; English proficiency is desirable.
- Other language knowledge is desirable.
- Demonstrates Confidence, Curiosity, Conviction, and Care.
- Enjoys being part of a team.
- Energetic, Pro-active and self-motivated.
- Detail-oriented and creative with a passion for selling.
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
- Results driven and commercial mindset.
- Flexible, collaborative and adaptable approach to work.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Client Advisor, Mandarin Speaking - Regent Street in London employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor, Mandarin Speaking - Regent Street in London
✨Tip Number 1
Get to know the brand inside out! When you’re chatting with potential employers, show off your passion for Burberry and its products. This will help you connect with them on a personal level and demonstrate that you’re not just another candidate.
✨Tip Number 2
Practice your storytelling skills! Think of ways to weave in your experiences and how they relate to the role. This will make your conversations more engaging and memorable, helping you stand out from the crowd.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you note or message can go a long way in showing your enthusiasm for the position and keeping you fresh in their minds.
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the Burberry experience.
We think you need these skills to ace Client Advisor, Mandarin Speaking - Regent Street in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and luxury shine through. We want to see how you connect with the Burberry brand and how you can inspire clients with your enthusiasm.
Tailor Your Experience: Make sure to highlight your previous experience in client engagement and sales. We’re looking for specific examples that demonstrate how you've exceeded targets and built meaningful relationships with clients.
Be Personable: Your written application should reflect your personality. Use a friendly tone and show us that you’re not just about numbers but also about creating memorable experiences for clients.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Burberry.
How to prepare for a job interview at Burberry
✨Know Your Brand Inside Out
Before the interview, dive deep into Burberry's history, values, and latest collections. Being able to discuss specific products and how they align with the brand's ethos will show your passion and knowledge, which is crucial for a Client Advisor role.
✨Master the Art of Storytelling
Prepare to share personal stories that highlight your experience in client engagement and sales. Think about times when you exceeded targets or built strong relationships with clients. This will demonstrate your ability to inspire and connect with customers, which is key for this position.
✨Showcase Your Fashion Knowledge
Brush up on current fashion trends and how they relate to Burberry’s offerings. Be ready to discuss styling tips and how you would approach selling luxury items. This will not only impress your interviewers but also prove that you can elevate the client experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's operations, team dynamics, and client engagement strategies. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success at Burberry.
