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For Companies At a Glance
- Tasks: Lead a dynamic sales team to enhance customer experiences and achieve sales goals.
- Company: Join Burberry, a creative luxury brand committed to sustainability and community.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Why this job: Be part of a brand that values creativity and drives industry change.
- Qualifications: 1-2 years of retail management experience and strong customer service skills.
- Other info: Work in a vibrant environment with a focus on teamwork and development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, valuesâdriven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing realâtime performance coaching to drive the overall Burberry Experience and Burberry Behaviours.
RESPONSIBILITIES
- Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
- Work to drive sales for an assigned category including partnering with the Store Manager on sellâthrough, team training on assigned category.
- Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
- Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers.
- Drive partnership on the selling floor between sales associates, specialists, stock and operations team.
- Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper followâthrough on follow up actions.
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead the integration of new joiners to the business.
- Lead by example by delivering the Burberry Experience to customers when necessary.
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through roleâplay, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and upscale to management when necessary.
- In absence of store management, responsible for processing postâvoid transactions, authorising promotional discounts and employee sales.
- Drive the digital experience in store and use digital resources to communicate whenever faceâtoâface is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Create and maintain an open, positive and harmonious work environment.
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.
- Additional duties as required.
PERSONAL PROFILE
- Advanced knowledge of POS system.
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & afterâsales).
- Able to use a fluent and professional dialogue with clients and staff.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 1-2 years previous supervisory or management experience in retail sales.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Burberry Team Manager - Selfridges London Womenswear employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Burberry Team Manager - Selfridges London Womenswear
â¨Tip Number 1
Get to know the brand inside out! Burberry is all about creativity and luxury, so make sure you can chat confidently about their history, values, and what makes them stand out. This will show you're genuinely interested and ready to embody the Burberry Experience.
â¨Tip Number 2
Practice your people skills! As a Team Manager, you'll be leading a customer-facing team, so brush up on your coaching techniques. Think about how you can motivate your team and enhance their selling skills â maybe even role-play some scenarios with friends to get comfortable.
â¨Tip Number 3
Showcase your problem-solving abilities! Be prepared to discuss how you've handled tricky customer situations in the past. Highlight your ability to stay calm under pressure and resolve issues effectively â this is key for maintaining that top-notch Burberry service.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre tech-savvy and ready to embrace the digital side of retail, which is super important for the Burberry experience.
We think you need these skills to ace Burberry Team Manager - Selfridges London Womenswear
Some tips for your application đŤĄ
Show Your Passion for Burberry: When writing your application, let your love for the Burberry brand shine through! Share why youâre excited about the opportunity to work with us and how our values resonate with you. This is your chance to connect your personal style and creativity with our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in retail management and customer service. Use specific examples that demonstrate your ability to lead a team and drive sales. We want to see how your skills align with the responsibilities of the Team Manager role!
Be Authentic: Donât be afraid to let your personality come through in your application. We value authenticity and want to know the real you! Share your unique perspective and how you can contribute to creating an open and positive work environment at Burberry.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. Itâs super easy and ensures your application gets to the right people. Plus, youâll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Burberry
â¨Know Your Burberry
Before the interview, dive deep into Burberry's history, values, and current initiatives. Understanding their commitment to creativity and sustainability will help you align your answers with their brand ethos.
â¨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and coach a team. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts, showcasing your leadership style.
â¨Master Customer Service Scenarios
Be ready to discuss how you would handle complex customer service issues. Think of specific examples where you've turned a dissatisfied customer into a happy one, as this aligns perfectly with Burberry's focus on delivering an exceptional customer experience.
â¨Engage with Digital Tools
Since the role involves driving the digital experience in-store, be prepared to talk about your familiarity with digital tools and how you've used them to enhance customer interactions. Highlight any experience with Apple devices or POS systems to show you're tech-savvy.
