At a Glance
- Tasks: Analyse data to improve productivity and support global customer service teams.
- Company: Join Burberry, a creative brand committed to sustainable luxury and community impact.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: Collaborate with diverse teams and develop your presentation skills in a dynamic setting.
- Why this job: Make a real difference by transforming data into actionable insights for senior leadership.
- Qualifications: Strong analytical skills and advanced knowledge of Excel and BI tools required.
The predicted salary is between 40000 - 50000 € per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Reporting to the Productivity & Training Manager, the Productivity Improvement Analyst supports a global reporting framework, delivering accurate data and MI to Global Customer Service and wider business teams. You will produce and enhance daily, weekly, and monthly performance reports, using data-led insights to drive improvement across the Global Contact Centre network. Working closely with the Senior Data Analyst, you'll help build and maintain automated reporting, translating complex data into clear, actionable insights for stakeholders. The role also includes preparing concise, high-impact presentations for senior leadership, including EXCO and CEO reporting, to support strategic decision-making.
RESPONSIBILITIES
- Produce regular and ad hoc reporting using Excel and Tableau for Global Customer Service Teams.
- Own MI reporting and analysis across Operational Performance (regional and global), Productivity, and Customer Service Financial Reporting.
- Conduct data modelling, requirements gathering, gap analysis, and develop strategies for business intelligence solutions.
- Utilise large volumes of internal and external data sources for model development and analysis.
- Identify opportunities to improve efficiency, productivity, and cost effectiveness through detailed data and business analysis, including root cause investigations.
- Maintain strong working knowledge of Customer Service technologies and systems (e.g., Vonage, SAP C4C, LivePerson) and associated infrastructure.
- Develop high-quality presentations using PowerPoint, translating complex data into clear executive-level insights, and confidently present findings and recommendations to Senior Leadership Teams.
- Support strategic, tactical, and operational transformation initiatives across processes, systems, and organisational structures using structured project management methodologies.
- Build and maintain strong stakeholder relationships, effectively communicating insights and recommendations to Global Regional Centres, Management Teams, and Customer Service Operation.
PERSONAL PROFILE
- Strong analytical skills with experience producing business performance reports.
- Advanced Excel / BI tools knowledge (Tableau, Salesforce analytics, Hana).
- Ability to interpret data and translate it into actionable insights.
- Excellent communication skills, with the ability to present complex insights to diverse audiences.
- High motivation and flexibility to manage changing priorities in a fast paced environment.
- Strong time management skills, with the ability to plan and prioritise multiple tasks and requests.
- A strong sense of ownership, driving tasks and projects through to completion.
- Experience in customer service operations is advantageous.
- Strong stakeholder management and communication skills.
Burberry Productivity Improvement Analyst in London employer: Burberry
Burberry is an exceptional employer that fosters a vibrant and inclusive work culture, encouraging creativity and collaboration among its diverse workforce. As a Productivity Improvement Analyst, you will benefit from comprehensive professional development opportunities, a commitment to sustainability, and the chance to contribute to innovative projects that shape the future of luxury. Located in a dynamic environment, Burberry offers a unique blend of tradition and modernity, making it an inspiring place to grow your career while making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Burberry Productivity Improvement Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Burberry. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising your data storytelling skills. You’ll need to showcase how you can turn complex data into actionable insights, so get comfy with your Excel and Tableau skills!
✨Tip Number 3
Don’t forget to tailor your approach! Research Burberry’s values and think about how your skills align with their mission. Show them you’re not just another applicant, but someone who truly gets what they stand for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Burberry team.
We think you need these skills to ace Burberry Productivity Improvement Analyst in London
Some tips for your application 🫡
Show Off Your Analytical Skills:Make sure to highlight your analytical skills in your application. We want to see how you've used data to drive improvements in past roles, so share specific examples that demonstrate your ability to produce insightful reports and analyses.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for at Burberry.
Keep It Clear and Concise:When writing your application, clarity is key. Use straightforward language and avoid jargon where possible. We appreciate well-structured applications that get straight to the point, especially when it comes to presenting complex data insights.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re genuinely interested in joining the Burberry team!
How to prepare for a job interview at Burberry
✨Know Your Data Tools
Familiarise yourself with Excel and Tableau, as these are crucial for the role. Be prepared to discuss your experience with data analysis and how you've used these tools to drive insights in previous roles.
✨Showcase Your Analytical Skills
Prepare examples of how you've produced business performance reports or conducted gap analyses. Highlight specific instances where your insights led to improvements in efficiency or productivity.
✨Master Your Presentation Skills
Since you'll be presenting to senior leadership, practice summarising complex data into clear, impactful presentations. Use PowerPoint to create a mock presentation that demonstrates your ability to communicate effectively.
✨Build Rapport with Stakeholders
Think about how you can demonstrate your stakeholder management skills during the interview. Prepare to discuss how you've built relationships in the past and how you plan to communicate insights to diverse audiences at Burberry.
