At a Glance
- Tasks: Manage wholesale accounts and ensure timely product availability for Burberry stores.
- Company: Join Burberry, a leading luxury brand committed to creativity and sustainability.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Collaborative team culture with a focus on continuous improvement.
- Why this job: Be the first point of contact for wholesale customers and make a real impact.
- Qualifications: Fluency in Italian and strong Excel skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
The customer operations team is responsible for optimising the availability of products to Burberry stores and wholesale customers by leveraging its unique position within supply chain to connect central and regional functions. The role will be the first point of contact in the supply chain for our wholesale customers and internal stakeholders; the customer operations coordinator is responsible to follow the life cycle of orders from order entry to delivery as well as after sales queries. This role requires frequent communication (written and verbal) with wholesale partners and Burberry internal stakeholders and involves teamwork and partnership with many teams within the organisation. The coordinator also has the added responsibility to support the team assistant manager with daily tasks, team training and support. You will be working in a fast-paced environment, performing various tasks to support on time and accurate fulfilment of the Burberry products.
RESPONSIBILITIES
- Account Management
- Responsible for managing wholesale accounts across several countries in the EMEIA region
- Prepare and edit order confirmations and send to customers
- Raise orders for replenishment and store openings/events
- Participate in creating customer relationship plans, attend customer meetings and manage communication via emails, phone calls
- Process cancellations, credits, debits, returns of faulty and non-faulty goods
- Work closely with the accounts receivable team to reconcile invoices/investigate discrepancies/raise proforma invoices / follow up accounts credit release
- Provide daily activity reports as needed by the business, leadership or account
- Manage daily queries and communication with outlet and retail teams ensuring fastest availability to answer ever changing business needs
- Hub Teams/Transportation
- Monitor order to shipment flow to ensure timely shipping and coordinate with hub. Work closely with transportation team and manage customer delivery booking in partnership with carriers.
- Prepare shipments according to customers' requirements, export procedures and provide instructions to hubs.
- Request updates on available goods/QC release etc.
- Arrange and coordinate returns as required.
- Order Management
- Participate in communication of shortages, vendor delays and re-timings etc to the region/customers.
- Team Support
- Support Assistant Manager with daily task and monitoring team orderbook.
- Actively participate in team training and provide team with support along with assistant manager.
- Update and create SOP, suggest and drive continuous improvement to daily processes.
- Wholesale
- Achieve high shipping percentage of the order book in line with company fiscal targets.
- Monitor the customers' orderbook efficiently & provide a best in class customer experience.
- Maximise product availability for regional events, store openings, marketing campaigns, etc.
- Communication
- Improve lines of communication with internal and external customers
- Build strong relationships, know your audience and influence your stakeholders.
- Operational Excellence
- Continuous improvement of processes and reporting
- Be knowledgeable of all company's operating systems.
- Be agile and innovative.
- Product
- Improving product availability and visibility on delays and cancellations.
- Know your products and customers
- Be aware of key launches & make them successful.
PERSONAL PROFILE
- Very good to advanced Excel skills to produce reports and interpret large amounts of data
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Language: Fluency in Italian (written and spoken) is mandatory
- Understanding of order lifecycle activities and shipping and credit processes is preferable
- Good knowledge of managing orders in SAP (AFS) is a plus
- Understanding of logistic and warehouse operations
- Previous experience working with international customers
- Understanding of import/export and incoterms
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Burberry Customer Operations Coordinator (Italian Speaker) in London employer: Burberry
At Burberry, we pride ourselves on fostering a dynamic and inclusive work environment that encourages creativity and collaboration. As a Customer Operations Coordinator, you will be part of a passionate team dedicated to delivering exceptional service to our wholesale partners while enjoying opportunities for personal and professional growth in the heart of a globally recognised luxury brand. With a commitment to sustainability and community engagement, Burberry offers a unique workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Burberry Customer Operations Coordinator (Italian Speaker) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Burberry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Burberry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Burberry Customer Operations Coordinator (Italian Speaker) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Burberry:Your cover letter is your chance to shine! Tell us why you want to work at Burberry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Burberry!
How to prepare for a job interview at Burberry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
