At a Glance
- Tasks: Lead a team providing expert HR advice to line managers and oversee daily operations.
- Company: Join Burberry, a renowned luxury fashion brand committed to inclusivity and employee wellbeing.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Burberry values diversity and is an equal opportunities employer.
- Why this job: Make a real impact by enhancing manager capabilities and driving HR excellence.
- Qualifications: Experience in HR management, strong knowledge of UK employment law, and excellent communication skills required.
The predicted salary is between 36000 - 60000 € per year.
Line Manager Advisory Service Manager
Burberry is a purpose‑driven luxury brand committed to creativity, sustainability and inclusivity across its workforce and communities.
Job purpose
As the Line Managers Advisory Service Manager you will lead the B:Managers Advisory Service team, ensuring delivery of timely, consistent, and expert HR advice to line managers throughout the organisation. You will oversee day‑to‑day operations, manage team performance, drive continuous improvement and act as the key interface between HRBPs, COEs and Employee Services.
Responsibilities
- Lead, coach and develop a team of B:Managers Advisory Service Advisors to deliver high‑quality HR advice and case‑management support to line managers.
- Oversee case triage, workload allocation and service performance, ensuring compliance with SLAs and quality standards.
- Provide expert input on complex or escalated people matters, ensuring appropriate risk management and consistency of advice.
- Collaborate with HR Business Partners, Centres of Expertise and Legal to ensure seamless escalation and resolution of cases requiring specialist input.
- Identify patterns in line manager queries and use insights to inform service improvements, knowledge‑base content and policy development.
- Drive awareness and adoption of self‑service tools, systems (e.g. AskHR, BMC Helix) and manager toolkits, promoting a culture of manager ownership and accountability.
- Monitor and report on key metrics such as query volumes, case‑resolution times and customer satisfaction to inform strategic planning.
- Partner with Learning & Development to build manager capability in performance, absence and employee relations.
- Ensure consistent application of HR policies and promote inclusive, values‑led people practices across the organisation.
- Lead the evolution of the B:Managers Advisory Service operating model, identifying opportunities for automation, efficiency and scalability.
Personal profile
- Proven experience in an HR partner or management role, ideally within shared services, advisory or centre‑of‑excellence model.
- Strong knowledge of UK employment law and practical HR policy application.
- Demonstrated ability to lead, coach and motivate high‑performing HR teams.
- Experience managing employee relations and complex HR casework.
- Strong analytical and problem‑solving skills with the ability to use data to drive decisions.
- Confident communicator with excellent interpersonal, stakeholder engagement and influencing skills.
- Experience working with HR systems (case‑management, self‑service platforms).
- Committed to continuous improvement, employee wellbeing and inclusive practices.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Human Resources
Industries
Retail Apparel and Fashion, Human Resources Services, Retail Luxury Goods and Jewelry
Location
Leeds, England, United Kingdom
Referrals increase your chances of interviewing at Burberry by 2x.
Line Manager Advisory Service Manager in Leeds employer: Burberry
Burberry is an exceptional employer that fosters a dynamic and inclusive work culture, prioritising employee wellbeing and continuous improvement. As the Line Manager Advisory Service Manager, you will lead a dedicated team in delivering expert HR advice while benefiting from robust professional development opportunities and a commitment to innovation in HR practices. Located in the UK, Burberry offers a collaborative environment where your contributions directly impact the organisation's success and manager capability.
StudySmarter Expert Advice🤫
We think this is how you could land Line Manager Advisory Service Manager in Leeds
✨Tip Number 1
Familiarise yourself with the latest UK employment laws and HR policies. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved HR processes in the past. Highlighting your achievements will showcase your capability to drive continuous improvement in the advisory service.
✨Tip Number 4
Demonstrate your analytical skills by being ready to discuss how you've used data to inform decisions in previous roles. This will show that you can effectively monitor and report on key metrics as required in this position.
We think you need these skills to ace Line Manager Advisory Service Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in HR management and advisory roles. Emphasise your leadership skills, knowledge of UK employment law, and any experience with HR systems.
Craft a Compelling Cover Letter:Write a cover letter that specifically addresses the responsibilities and personal profile outlined in the job description. Use examples from your past experiences to demonstrate how you meet the requirements.
Showcase Your Analytical Skills:In your application, mention specific instances where you've used data to drive decisions or improve processes. This aligns with the role's focus on monitoring key metrics and driving continuous improvement.
Highlight Team Leadership Experience:Since the role involves leading a team, be sure to include examples of how you've successfully coached and developed teams in previous positions. This will show your capability in managing high-performing HR teams.
How to prepare for a job interview at Burberry
✨Showcase Your Leadership Skills
As a Line Manager Advisory Service Manager, you'll need to demonstrate your ability to lead and develop a team. Be prepared to share specific examples of how you've successfully coached and motivated teams in the past.
✨Understand Employment Law
Given the role's focus on HR advice and compliance with UK employment law, brush up on relevant legislation. Be ready to discuss how you've applied this knowledge in previous roles, especially in complex casework.
✨Highlight Analytical Abilities
The job requires strong analytical skills to monitor key metrics and drive decisions. Prepare to discuss how you've used data to inform service improvements or strategic planning in your previous positions.
✨Demonstrate Communication Skills
Effective communication is crucial for this role. Think of examples where you've successfully engaged stakeholders or influenced decisions. Practice articulating your thoughts clearly and confidently during the interview.
