At a Glance
- Tasks: Support HR operations and manage employee lifecycle administration with precision.
- Company: Join Burberry, a leading luxury brand with a vibrant team culture.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a prestigious company.
- Why this job: Make a real impact in HR while working with diverse teams across Europe.
- Qualifications: Fluent in English and Arabic, with HR experience and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
As a HR Operations Coordinator at Burberry, you will play a key role within the HR team and the business supporting our colleagues across Europe. Day to day, you will be responsible for the completion of HR administration and queries across the entire employee lifecycle, working at pace and with accuracy across all tasks, from joiners, movers and leavers, employee changes, offer drafting and onboarding to absences. This HR Operations Coordinator role is offered on a full-time, permanent basis and is based in our Queen Street, Leeds office. The role operates on a hybrid basis, with the expectation to work in the office four days per week and one day remotely.
Responsibilities
- Responsible for the majority of employee lifecycle HR administration – contract generation, new hire input, contract changes, and leavers.
- Resolve HR queries escalated via the HR Service Desk Team – these include complex employee lifecycle (hire to retire), time to pay queries as well as simple Employee Relations support.
- Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support with consideration of internal policy and local employment legislation.
- Create documentation in support of the disciplinary process.
- Ensure colleague queries and tasks are resolved in a timely manner.
- Utilise continuous improvement mindset to innovate our working practices to enhance the support we offer to the business.
- Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered.
- Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience.
- Support with simple reward administration during key annual activities.
- Support the training and upskilling of the HR Service Desk Advisors.
- Act as the escalation point for managers.
- Support with ad-hoc projects and other duties where required.
Qualifications
- Fluency in both English and Arabic (spoken and written) is essential.
- A strong understanding of Gulf and Levantine dialects is required to enable effective communication across the regions you will partner with.
- Experience working in a HR service delivery/administration role.
- Exceptional customer service skills and comfortable communicating across all levels of seniority.
- Proficient with HR Information Systems (SAP SuccessFactors knowledge would be ideal but is not essential) and Microsoft Office (Teams, Outlook, Excel etc).
- Works well under pressure and with the ability to meet tight deadlines.
- Strong attention to detail and accuracy.
HR Operations Coordinator- Arabic speaking in Leeds employer: Burberry
Burberry is an exceptional employer that values its employees and fosters a collaborative work culture in the heart of Leeds. With a commitment to employee growth, we offer continuous training opportunities and a hybrid working model that promotes work-life balance. Join us to be part of a prestigious brand that prioritises innovation and excellence while supporting our diverse workforce across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land HR Operations Coordinator- Arabic speaking in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, especially those who work at Burberry or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Burberry's culture and values. We want you to show how your skills align with their mission. Think about examples from your past experiences that highlight your HR expertise and customer service skills.
✨Tip Number 3
Practice your Arabic and English communication skills! Since fluency is key for this role, consider doing mock interviews with friends or using language apps to boost your confidence in both languages.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace HR Operations Coordinator- Arabic speaking in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR Operations Coordinator role. Highlight your experience in HR administration and any relevant skills, especially your fluency in Arabic and English. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about HR and how your background aligns with our needs. Don’t forget to mention your understanding of Gulf and Levantine dialects – it’s a big plus for us!
Showcase Your Customer Service Skills:Since this role involves resolving HR queries and providing support, make sure to highlight your exceptional customer service skills. Share examples of how you've successfully handled complex situations in the past – we love a good story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Burberry
✨Know Your HR Basics
Make sure you brush up on HR administration processes, especially those related to the employee lifecycle. Understanding how to handle joiners, movers, and leavers will show that you're ready to hit the ground running.
✨Showcase Your Language Skills
Since fluency in Arabic and English is a must, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions in both languages, so practice switching between them smoothly.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially around resolving HR queries or handling escalations. Think of examples from your past experience where you successfully navigated similar situations.
✨Highlight Your Customer Service Skills
Burberry values exceptional customer service, so be ready to discuss how you've provided support in previous roles. Share specific instances where you went above and beyond to ensure a positive experience for colleagues or clients.
