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- Tasks: Design and maintain the architecture for seamless service integration and management.
- Company: Join Burberry, a leading brand with a commitment to innovation and excellence.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Shape the future of IT service management in a dynamic, collaborative environment.
- Qualifications: Experience in IT architecture and strong understanding of ITIL processes required.
- Other info: Work with cutting-edge technology and influence key stakeholders across the organisation.
The predicted salary is between 36000 - 60000 £ per year.
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IT Service Architect
Department: IT
Location: GB
INTRODUCTION
JOB PURPOSE
The SIAM Architect is responsible for defining and maintaining the architectural blueprint that underpins the Service Integration and Management (SIAM) function. This role ensures that service, process, and tooling architectures are designed to enable seamless integration, governance, and performance across internal teams and external service providers. Operating at the intersection of service design and enterprise architecture, the SIAM Architect ensures that all architectural decisions support ITIL-aligned service management, operational efficiency, and strategic transformation.
RESPONSIBILITIES
- Define and maintain the high-level service and solution architecture for the SIAM function, ensuring alignment with enterprise architecture principles and ITIL best practices. Provide architectural oversight for service management capabilities without engaging in low-level solution design or integration specification.
- Lead the design of technology and process architectures that support end-to-end service integration. Ensure that all designs promote standardisation, automation, and interoperability across the service ecosystem.
- Develop and maintain the business and process architectural principles for SIAM, ensuring that service management processes are clearly defined, scalable, and aligned with business objectives. Collaborate with process owners to embed architectural standards into operational practices.
- Define the architectural framework for all SIAM tooling, including but not limited to IT Service Management (ITSM) platforms and Business Workflow Frameworks (BWF). Ensure that tools are integrated, scalable, and support the full lifecycle of service delivery and integration.
- Establish and govern design standards for service architecture, including integration design principles and data architecture. Ensure that all tooling and process integrations adhere to these standards to support consistency, maintainability, and data integrity.
- Define the data architecture for service management, with a strong emphasis on Configuration Management Database (CMDB) centricity. Ensure that data models support accurate service mapping, impact analysis, and operational reporting.
- Collaborate with enterprise architects, service owners, process leads, and third-party partners to ensure architectural alignment and adoption. Influence decision-making by articulating the value and impact of architectural choices on service outcomes.
- Engaging and influencing key stakeholders to ensure Solution addresses both Functional and Non-Functional needs of the business, and work with the Security and Information Risk functions to ensure any solution meet the needs of our security standards and principles.
PERSONAL PROFILE
- Extensive experience in IT architecture, with a focus on service management, integration, and tooling within a SIAM or multi-supplier environment.
- Strong understanding of ITIL processes and their architectural implications.
- Proven ability to define and govern architectural standards across complex service ecosystems.
- Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy) and integration frameworks.
- Familiarity with CMDB design, data modelling, and service mapping.
- Demonstrable ability to understand complex technical processes/challenges and create pragmatic solutions is critical to success in this position.
- Excellent stakeholder engagement and communication skills, with the ability to influence at all levels.
- Strategic thinking and the ability to balance long-term vision with practical implementation.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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IT Service Architect employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Architect
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially around ITIL processes and service management. We want to see that you’re not just a fit on paper!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. Focus on articulating your experience with ITSM platforms and architectural standards clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Service Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Service Architect role. Highlight your experience with ITIL processes and service management, and don’t forget to mention any relevant tools you've worked with, like ITSM platforms.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the SIAM Architect position. Share specific examples of how you've influenced architectural decisions in past roles.
Showcase Your Stakeholder Engagement Skills: In your application, emphasise your ability to engage and influence stakeholders. This role requires excellent communication skills, so share instances where you’ve successfully navigated complex discussions.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Burberry
✨Know Your SIAM Inside Out
Make sure you understand the principles of Service Integration and Management (SIAM) thoroughly. Brush up on ITIL best practices and be ready to discuss how they apply to architectural decisions. This will show that you’re not just familiar with the concepts but can also articulate their importance in real-world scenarios.
✨Showcase Your Architectural Experience
Prepare specific examples from your past roles where you defined or maintained service architectures. Highlight your experience with ITSM platforms and how you’ve ensured integration and standardisation across services. This will demonstrate your hands-on expertise and ability to lead architectural oversight.
✨Engage Stakeholders Effectively
Think about how you’ve influenced decision-making in previous roles. Be ready to share stories about how you’ve engaged with stakeholders to align architectural standards with business objectives. This will showcase your communication skills and strategic thinking, which are crucial for this role.
✨Prepare for Technical Challenges
Anticipate questions about complex technical processes and be prepared to discuss how you’ve tackled similar challenges in the past. Think through pragmatic solutions you’ve implemented and be ready to explain your thought process. This will highlight your problem-solving abilities and readiness for the role.
