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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experiences and drive sales in our London stores.
- Company: Join Burberry, a creative force in sustainable luxury and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a brand that champions creativity and community impact.
- Qualifications: Retail management experience and strong customer service skills required.
- Other info: This is a talent pool application for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Department: RETAIL OFFLINE
City: London
Location: GB
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in **** and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours. This posting is for our Talent Pool and not for an immediate vacancy. By applying, you will join our network for future opportunities.
RESPONSIBILITIES
- Lead client advisors to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
- Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category.
- Lead a high performing customer facing and service orientated team.
- Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
- Manage the customer flow to ensure the best possible service and that no client is left unattended.
- Set the pace and standard to deliver excellent service to customers.
- Drive partnership on the selling floor between client advisors, specialists, stock and operations team.
- Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead the integration of new joiners to the business.
- Lead by example by delivering the Burberry Experience to customers when necessary.
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store.
- Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and escalation to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales.
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Create and maintain an open, positive and harmonious work environment.
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.
- Additional duties as required.
PERSONAL PROFILE
- Advanced knowledge of POS system.
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales).
- Able to use a fluent and professional dialogue with clients and staff.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 4-5 years previous supervisory or management experience in retail sales.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Future Team Manager London Department Stores in England employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Future Team Manager London Department Stores in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. You never know who might have the inside scoop on future opportunities at Burberry!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in driving sales and coaching teams. Share specific examples of how you've improved customer experiences in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to Burberry’s hiring team through our website and express your interest in future roles. A little initiative can go a long way in landing that dream job!
✨Tip Number 4
Stay updated on industry trends! Keep an eye on what’s happening in the retail world, especially around luxury brands. This knowledge will not only help you in interviews but also show that you’re genuinely passionate about the brand and its values.
We think you need these skills to ace Future Team Manager London Department Stores in England
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail shine through! We want to see how much you love creating amazing customer experiences and driving sales. Share specific examples of how you've done this in the past.
Tailor Your Application: Make sure to customise your application for the Future Team Manager role. Highlight your relevant experience and skills that align with Burberry's values and the responsibilities mentioned in the job description. This shows us you're genuinely interested!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it’s the best way to stay updated on future opportunities with us.
How to prepare for a job interview at Burberry
✨Know Your Burberry
Before the interview, dive deep into Burberry's history, values, and their commitment to creativity and sustainability. Understanding their brand ethos will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Future Team Manager, you'll need to demonstrate your ability to lead and coach a team. Prepare examples from your past experiences where you've successfully driven sales or improved team performance.
✨Master Customer Service Scenarios
Be ready to discuss how you would handle complex customer service issues. Think of specific situations where you resolved complaints or enhanced customer experiences, as this is crucial for the role.
✨Engage with Digital Tools
Since the role involves driving the digital experience in-store, be prepared to talk about your familiarity with digital tools and how you've used them to enhance customer interactions in previous roles.
