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For Companies At a Glance
- Tasks: Build relationships with clients and deliver a personalised luxury shopping experience.
- Company: Join Burberry, a leading luxury fashion brand with a vibrant culture.
- Benefits: Competitive pay, employee discounts, and opportunities for career growth.
- Why this job: Be part of a dynamic team and inspire clients with your passion for fashion.
- Qualifications: Sales experience and a strong interest in fashion and luxury products.
- Other info: Work in a collaborative environment with a focus on client engagement.
The predicted salary is between 28800 - 43200 £ per year.
The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
- Meet and exceed individual and store sales and other commercial KPIs.
- Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction.
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling.
- Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
- Be efficient in following-up and delivering after-sales services to our clients.
- Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required.
- Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines.
- Foster teamwork and a positive work climate.
CLIENT ENGAGEMENT
- Build meaningful relationships with Clients.
- Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.
- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests.
PERSONAL PROFILE
- A proven track record in delivering sales and exceeding targets.
- Previous experience in Clientelling.
- A strong interest in fashion, art and culture.
- Strong product knowledge and good understanding of store retail operations.
- Understanding of competitor products.
- Experience in working as part of a team.
- Fluent in local language; English proficiency is desirable. Other language knowledge is desirable.
- Demonstrates Confidence, Curiosity, Conviction, and Care.
- Enjoys being part of a team.
- Energetic, Pro-active and self-motivated.
- Detail-oriented and creative with a passion for selling.
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
- Results driven and commercial mindset.
- Flexible, collaborative and adaptable approach to work.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Client Advisor Chinese Speaker - Edinburgh Multrees Walk employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor Chinese Speaker - Edinburgh Multrees Walk
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Burberry's history, values, and latest collections. This way, you can show off your passion for the brand and connect with the interviewers on a personal level.
✨Tip Number 2
Practice your storytelling skills! Think of ways to share your past experiences in client engagement and sales that highlight your ability to build relationships. Remember, it’s all about creating desire and love for the brand with every interaction.
✨Tip Number 3
Be ready to demonstrate your product knowledge! Brush up on the latest fashion trends and Burberry's offerings so you can confidently discuss styling and selling during your interview. Show them you’re not just a candidate, but a true fashion enthusiast.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, if you’re keen on this position, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Client Advisor Chinese Speaker - Edinburgh Multrees Walk
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for fashion and luxury shine through. We want to see how much you love the brand and how you can inspire clients with your passion.
Tailor Your Experience: Make sure to highlight any previous experience in client engagement or sales. We’re looking for specific examples that demonstrate your ability to build relationships and exceed targets.
Be Personable: Your written application should reflect your personality. Use a friendly tone and show us how you connect with others. Remember, we value communication skills just as much as experience!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Burberry
✨Know Your Brand Inside Out
Before the interview, dive deep into Burberry's history, values, and latest collections. Being able to discuss specific products or campaigns will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Client Engagement Skills
Prepare examples of how you've successfully built relationships with clients in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to inspire loyalty and drive sales.
✨Dress to Impress
As a Client Advisor, presentation is key. Dress in a way that reflects the luxury brand image of Burberry. This not only shows your understanding of the fashion industry but also demonstrates your commitment to the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's client engagement strategies or upcoming collections. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
