Burberry is seeking a Client Experience Insights Analyst to translate customer feedback and data into tangible actions that enhance satisfaction and loyalty. You will own CX reporting, VoC programs and quality monitoring, collaborating with Customer Service, CRM, Digital and IT to drive business performance.
The role requires strong analytics, stakeholder management and experience with tools like Tableau and Salesforce, in a luxury retail environment.
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CX Insights & Voice of Customer Lead employer: Burberry
Burberry is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to develop their skills and grow within the luxury retail sector. Located on Sloane Street, our team thrives in a dynamic environment that values creativity and personalisation, offering unique opportunities to connect with a diverse clientele while upholding the brand's prestigious heritage. With a commitment to excellence and employee well-being, Burberry provides comprehensive benefits and a supportive atmosphere that makes every day rewarding.
