At a Glance
- Tasks: Transform customer feedback into actionable insights and own CX reporting.
- Company: Join Burberry, a leading luxury brand based in London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Collaborate with diverse teams to enhance business performance.
- Why this job: Make a real impact on customer satisfaction in a fast-paced retail setting.
- Qualifications: Experience in data analysis and strong communication skills required.
The predicted salary is between 37800 - 46200 £ per year.
Burberry, based in London, is seeking a Client Experience Insights Analyst to transform customer feedback into actionable insights and to own CX reporting, VoC programmes and quality monitoring. You will collaborate with Customer Service, Global Client, CRM, Marketing and IT to drive customer satisfaction and business performance.
The role emphasizes building dashboards, leveraging Tableau and data platforms, and communicating clear narratives to senior stakeholders in a fast-paced luxury retail environment.
CX Insights & Voice of Customer Analyst employer: Burberry
Burberry is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to develop their skills and grow within the luxury retail sector. Located on Sloane Street, our team thrives in a dynamic environment that values creativity and personalisation, offering unique opportunities to connect with a diverse clientele while upholding the brand's prestigious heritage. With a commitment to excellence and employee well-being, Burberry provides comprehensive benefits and a supportive atmosphere that makes every day rewarding.
