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- Tasks: Deliver luxury customer service and manage client relationships with a personal touch.
- Company: Join Burberry, a prestigious brand known for its commitment to excellence.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Why this job: Be a brand ambassador and create memorable experiences for customers.
- Qualifications: Fluent in Italian and English, with a passion for exceptional service.
- Other info: Work in a dynamic environment with a focus on personal development.
The predicted salary is between 30000 - 42000 £ per year.
Reporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals.
KEY RESPONSIBILITIES
- Delivering World Class, Luxury Customer Service through all channels
- Taking ownership of all customer cases to conclusion and provide timely updates to clients
- Update all records and systems to ensure the best follow up experience for customers
- Provide elevated experience through ECE on all contacts
- Develop and maintain product knowledge and passion for the Burberry product. Be a brand ambassador and be able to style, link sell and create opportunities to delight customers through personalised solutions
- Create long-term customer relationships and retain customers through clientelling activities including outreach, follow up and appointment booking adding growth and revenue opportunities
- Manage own client book and ensuring regular and timely personalised conversations with clients
- Use empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues
- Use knowledge systems and product detail to suggest Aftercare services and build loyal customer base
- Use all systems to capture customer detail accurately for case management
- Work within strict data protection policies
- Keep customer profiles and contact information up to date and look for opt-in opportunities
PERSONAL PROFILE
- Must be able to speak fluent Italian and English.
- Passion for delivering amazing service to customers
- Ambassador for brand and product
- Excellent verbal and written communication skills.
- Able to work collaboratively.
- Demonstrates initiative through proactive approach.
- Demonstrates a positive attitude.
- Resilience to overcome difficult conversations
- Strong understanding of Customer Service needs and Customer (both internal and external) priorities.
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
- Excellent organisational skills with an ability to deal with conflicting priorities with ease
- Ability to project an approachable and professional image
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Customer Service Consultant- Italian speaking employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant- Italian speaking
✨Tip Number 1
Get to know the company inside out! Research Burberry's values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both Italian and English, make sure you're comfortable switching between the two languages. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Show off your passion for luxury customer service! During interviews or networking events, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering an exceptional experience.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Burberry team. Good luck!
We think you need these skills to ace Customer Service Consultant- Italian speaking
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering amazing customer service shine through. We want to see how you can create that unique, luxury experience for our customers, so share any relevant experiences that highlight your passion!
Be Clear and Concise: Make sure your written application is easy to read and straight to the point. Use clear language and structure your thoughts well. We appreciate a tidy presentation, so keep it professional while still being yourself!
Highlight Your Language Skills: Since this role requires fluency in Italian and English, make sure to showcase your language skills prominently in your application. We love seeing candidates who can communicate effectively in both languages, so don’t hold back!
Tailor Your Application: Take the time to tailor your application specifically for this role at Burberry. Mention how your skills and experiences align with the responsibilities listed in the job description. We’re looking for candidates who understand what it means to be a brand ambassador!
How to prepare for a job interview at Burberry
✨Know Your Brand
Before the interview, dive deep into Burberry's history, values, and products. Being able to discuss specific items or collections will show your passion and knowledge, making you stand out as a brand ambassador.
✨Showcase Your Language Skills
Since this role requires fluency in Italian and English, be prepared to demonstrate your language skills during the interview. Practice answering common questions in both languages to show your comfort and proficiency.
✨Emphasise Customer-Centricity
Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you used empathy and intuition to resolve issues, as this aligns perfectly with the role's focus on delivering luxury customer service.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Share specific strategies you use to stay organised, especially when handling customer cases, as this is crucial for success in the role.