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- Tasks: Deliver luxury customer service and manage client relationships through various channels.
- Company: Join Burberry, a renowned luxury brand known for its exceptional quality and style.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a prestigious brand while making a real impact on customer satisfaction.
- Qualifications: Fluent in English and German, with a passion for customer service and strong communication skills.
- Other info: Work collaboratively in a supportive team and embrace a proactive approach.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Consultant- German Speaking
Join to apply for the Customer Service Consultant- German Speaking role at Burberry
Customer Service Consultant- German Speaking
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Join to apply for the Customer Service Consultant- German Speaking role at Burberry
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At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
As a Customer Service Consultant you will be responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals.
RESPONSIBILITIES
- Delivering World Class, Luxury Customer Service through all channels
- Taking ownership of all customer cases to conclusion and provide timely updates to clients
- Update all records and systems to ensure the best follow up experience for customers
- Provide elevated experience through ECE on all contacts
- Develop and maintain product knowledge and passion for the Burberry product. Be a brand ambassador and be able to style, link sell and create opportunities to delight customers through personalised solutions
- Create long-term customer relationships and retain customers through clientelling activities including outreach, follow up and appointment booking adding growth and revenue opportunities
- Manage own client book and ensuring regular and timely personalised conversations with clients
- Use empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues
- Use knowledge systems and product detail to suggest Aftercare services and build loyal customer base
- Use all systems to capture customer detail accurately for case management
- Work within strict data protection policies
- Keep customer profiles and contact information up to date and look for opt-in opportunities
PERSONAL PROFILE
- Fluent in written and spoken English and German
- Passion for delivering amazing service to customers
- Ambassador for brand and product
- Excellent verbal and written communication skills.
- Able to work collaboratively.
- Demonstrates initiative through proactive approach.
- Demonstrates a positive attitude.
- Resilience to overcome difficult conversations
- Strong understanding of Customer Service needs and Customer (both internal and external) priorities.
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
- Excellent organisational skills with an ability to deal with conflicting priorities with ease
- Ability to project an approachable and professional image
MEASURES OF SUCCESS
- Achievement of Service levels and sensational Customer service.
- Achievement of Productivity targets.
- Achievement of Customer Experience target.
- Brand awareness and product expert.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: United Kingdom || Not Applicable || Leeds || CUSTOMER SERVICES || NO DEPARTMENT – FIST9011 || n/a ||
Seniority level
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Mid-Senior level
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Customer Service Consultant- German Speaking employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant- German Speaking
✨Tip Number 1
Familiarise yourself with Burberry's brand values and product range. Understanding their luxury positioning will help you connect better with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Practice your communication skills in both English and German. Since fluency in both languages is essential, consider role-playing customer service scenarios to enhance your ability to handle inquiries and resolve issues effectively.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've successfully managed difficult situations or exceeded customer expectations in the past. This will highlight your resilience and proactive approach.
✨Tip Number 4
Network with current or former employees of Burberry, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service Consultant- German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in luxury environments. Emphasise your language skills in both English and German, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention specific examples of how you've created positive customer experiences in the past, and demonstrate your understanding of Burberry's brand values.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are essential, ensure that your application is free from errors and clearly conveys your thoughts. Use professional language while also reflecting your personality.
Highlight Relevant Skills: Focus on skills that align with the job description, such as empathy, resilience, and attention to detail. Provide examples of how you've used these skills in previous roles to enhance customer satisfaction.
How to prepare for a job interview at Burberry
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking confidently in both.
✨Emphasise Customer Service Experience
Highlight any previous experience in customer service roles, especially those that involved luxury brands. Share specific examples of how you handled difficult situations or went above and beyond to satisfy a customer.
✨Demonstrate Product Knowledge
Familiarise yourself with Burberry's products and brand values. Be ready to discuss how you would represent the brand and provide personalised solutions to customers, showcasing your passion for their offerings.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer inquiries. Think of examples where you've used empathy and intuition to resolve issues, and be ready to explain your thought process.
