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- Tasks: Deliver world-class customer service and enhance brand loyalty through expert product knowledge.
- Company: Join the iconic Burberry brand in a dynamic customer service role.
- Benefits: Flexible shifts, competitive pay, and opportunities for career growth.
- Why this job: Be the face of luxury service and make a real impact on customer experiences.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Work in a collaborative environment with a focus on personal development.
The predicted salary is between 30000 - 42000 £ per year.
Department: CUSTOMER SERVICES
Location: Las Vegas, Nevada (US-NV), US
JOB PURPOSE
Through your passion for the Burberry brand and product and your specialist, expert, product knowledge you will provide a personalised sensational experience for our global customers.
RESPONSIBILITIES
- Delivering World Class, Luxury Customer Service
- As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need.
- You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.
- By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products.
- You will use your empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues with specialist after‑sales knowledge.
- You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue.
- You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues.
- You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets.
- Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working.
- Accurately record customer details using computer based and paper based systems where necessary.
- You will ensure to operate in accordance with Burberry’s approved policies and processes, and in line with Company procedures to minimise loss.
- Carry out any additional duties as directed by the management team.
PERSONAL PROFILE
- Excellent verbal and written English language communication skills are essential, plus at least one or more of the following languages: French, German, Spanish, Portuguese, Russian.
- Possess a genuine passion for delivering world class customer service.
- Demonstrable experience in front line customer service role, ideally within Contact Centre environment.
- Passionate about delivering a sensational customer experience.
- Able to work collaboratively.
- Strong problem solving capability.
- Team player.
- Robust and confident.
- Organised and able to multi task.
- Be available to work flexible shifts.
- Demonstrates initiative through proactive approach.
- Demonstrates a positive attitude.
MEASURES OF SUCCESS
- Achievement of Service levels and sensational Customer service.
- Achievement of Productivity targets.
- Achievement of Customer Experience target.
- Brand awareness and product expert.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Customer Service Consultant employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant
✨Tip Number 1
Get to know the brand inside out! Dive deep into Burberry's history, products, and values. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a top candidate.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via live chat, being clear and engaging is key. Try role-playing with friends or family to get comfortable with different customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative customer experience into a positive one. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team. Don’t forget to follow up after applying to keep your name fresh in their minds!
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Show Your Passion: Let your love for the Burberry brand shine through in your application. We want to see how you connect with the products and how that passion translates into delivering sensational customer experiences.
Tailor Your Experience: Make sure to highlight your previous customer service roles, especially if you've worked in a contact centre. We’re looking for specific examples of how you’ve resolved customer issues and enhanced their experience.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use proper grammar and spelling, as excellent communication skills are key for this role. We want to see that you can express yourself well in writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Burberry
✨Know Your Brand Inside Out
Before the interview, dive deep into Burberry's history, values, and product lines. Being able to discuss specific products and how they align with the brand's ethos will show your genuine passion and knowledge, which is crucial for a Customer Service Consultant.
✨Practice Empathy in Your Responses
During the interview, demonstrate your ability to empathise with customers. Share examples from your past experiences where you resolved issues by understanding customer needs. This will highlight your problem-solving skills and your commitment to delivering sensational customer service.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully communicated with customers, whether through phone, live chat, or email.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview to simulate customer interactions. Prepare for this by thinking of common customer service scenarios and how you would handle them. This will allow you to showcase your ability to think on your feet and provide personalised solutions.
