Client Relations Advisor - French Speaking

b Overview /b p In this role you will deliver a highly personalised luxury client experience across multiple channels, building trusted relationships through tailored recommendations and proactive support. You take ownership of client cases, resolve inquiries with empathy, and collaborate with internal teams to uphold Burberry’s service standards. You contribute to sales and client development while protecting the brand’s heritage and values. This role suits a client-focused professional who thrives in a fast-paced, luxury environment. /p b Responsibilities /b ul li Deliver luxury service across phone, email, live chat, and social channels with tailored communication /li li Create a warm, polished, highly personalised experience using client data to tailor recommendations /li li Provide concierge-style support by coordinating across the business and creating seamless moments /li li Demonstrate empathy, discretion and sound judgement when assisting high-value clients /li li Represent Burberry as a trusted brand ambassador and embody its values in every interaction /li li Build and manage a portfolio of clients to support retention and loyalty /li li Understand clients’ lifestyles and preferences to guide outreach and recommendations /li li Own client cases from first contact to resolution with proactive follow-up /li li Resolve enquiries and complaints with empathy and urgency while escalating when needed /li li Maintain expert product knowledge and use it to provide styling guidance and opportunities for sales /li li Collaborate with colleagues and cross-functional partners to support service delivery /li li Share client feedback and trends with the team to improve service and learning /li li Ensure accurate administration and record-keeping of client journeys /li li Operate in line with Burberry policies and support departmental objectives /li /ul b Key requirements /b ul li Previous experience in elevated services, client relations or comparable client-facing environment /li li Genuine passion for luxury, fashion and exceptional client experiences /li li Strong relationship-building with ability to manage a client portfolio /li li Excellent written and verbal communication across channels /li li Strong problem-solving, resilience and ability to handle emotionally sensitive situations /li li Commercial awareness with opportunity recognition while prioritising client relationships /li li Highly organised with the ability to manage multiple priorities /li li Fluency in English plus French is required /li /ul ul li Empathy /li li Relationship-building /li li Communication (written and verbal) /li li Problem-solving /li li Resilience /li li multichannel communication /li /ul