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For Companies At a Glance
- Tasks: Build relationships with clients and deliver a personalised luxury experience.
- Company: Join Burberry's flagship store on Regent Street, a leader in fashion and luxury.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a passionate team and inspire clients with your love for fashion.
- Qualifications: Sales experience, strong interest in fashion, and excellent communication skills.
- Other info: Work in a vibrant team atmosphere with a focus on client engagement.
The predicted salary is between 28800 - 43200 £ per year.
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
- Meet and exceed individual and store sales and other commercial KPIs.
- Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction.
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling.
- Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
- Be efficient in following-up and delivering after-sales services to our clients.
- Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required.
- Follow company policies, guidelines, and procedures.
- Use visual techniques to maintain visual standards according to Burberry guidelines.
- Foster teamwork and a positive work climate.
CLIENT ENGAGEMENT
- Build meaningful relationships with Clients.
- Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.
- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests.
PERSONAL PROFILE
- A proven track record in delivering sales and exceeding targets.
- Previous experience in Clientelling.
- A strong interest in fashion, art and culture.
- Strong product knowledge and good understanding of store retail operations.
- Understanding of competitor products.
- Experience in working as part of a team.
- Fluent in local language; English proficiency is desirable.
- Other language knowledge is desirable.
- Demonstrates Confidence, Curiosity, Conviction, and Care.
- Enjoys being part of a team.
- Energetic, Pro-active and self-motivated.
- Detail-oriented and creative with a passion for selling.
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
- Results driven and commercial mindset.
- Flexible, collaborative and adaptable approach to work.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Client Advisor - Regent Street Flagship employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Regent Street Flagship
✨Tip Number 1
Get to know the brand inside out! Dive deep into Burberry’s history, values, and products. When you walk into that interview, your passion for the brand will shine through, and trust us, they’ll love it!
✨Tip Number 2
Practice your storytelling skills! Think about how you can weave your experiences into engaging narratives that highlight your client engagement and sales successes. This will help you connect with the interviewers on a personal level.
✨Tip Number 3
Show off your styling expertise! Bring along examples of how you've helped clients in the past or even create a mini portfolio. This will demonstrate your knowledge and passion for fashion, making you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Client Advisor - Regent Street Flagship
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and luxury shine through. We want to see how much you love the brand and how you can inspire clients with your enthusiasm.
Tailor Your Experience: Make sure to highlight your previous experience in client engagement and sales. We’re looking for specific examples of how you've exceeded targets and built relationships with clients, so don’t hold back!
Be Personable: Your written application should reflect your personality. Use a friendly tone and convey your ability to connect with clients. Remember, we value communication skills just as much as experience!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Burberry
✨Know Your Brand Inside Out
Before your interview, dive deep into Burberry's history, values, and latest collections. Being able to discuss the brand's heritage and current trends will show your passion and knowledge, which is crucial for a Client Advisor role.
✨Master the Art of Storytelling
Prepare to share personal stories that highlight your experience in client engagement and sales. Think about times when you created memorable experiences for clients or exceeded sales targets, as this aligns perfectly with the role's focus on building relationships.
✨Showcase Your Styling Skills
Bring examples of how you've styled clients or created looks in the past. If possible, prepare a mini portfolio or mood board that reflects your understanding of fashion and luxury styling, as this will demonstrate your expertise and creativity.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions and respond thoughtfully. This not only shows your communication skills but also reflects your ability to engage with clients effectively, which is key for a Client Advisor.
