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For Companies At a Glance
- Tasks: Build relationships with clients and deliver a personalised luxury experience.
- Company: Join Burberry, a leading luxury fashion brand with a rich heritage.
- Benefits: Flexible part-time hours, employee discounts, and a vibrant team culture.
- Why this job: Be part of a dynamic team and inspire clients with your passion for fashion.
- Qualifications: Sales experience and a strong interest in fashion and luxury products.
- Other info: Opportunity to grow within a prestigious brand and enhance your retail skills.
The Client Advisor builds relationships with Burberry\’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
SERVICE AND SALES
- Meet and exceed individual and store sales and other commercial KPIs
- Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
- Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
- Be efficient in following-up and delivering after-sales services to our clients
- Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
- Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
- Foster team work and a positive work climate
CLIENT ENGAGEMENT
- Build meaningful relationships with Clients
- Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
QUALIFICATIONS
- A proven track record in delivering sales and exceeding targets
- Previous experience in Clientelling
- A strong interest in fashion, art and culture
- Strong product knowledge and good understanding of store retail operations
- Understanding of competitor products
- Experience in working as part of a team
- Fluent in local language; English proficiency is desirable
- Other language knowledge is desirable
- Demonstrates Confidence, Curiosity, Conviction, and Care
- Enjoys being part of a team
- Energetic, Pro-active and self-motivated
- Detail-oriented and creative with a passion for selling
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
- Results driven and commercial mindset
- Flexible, collaborative and adaptable approach to work
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Client Advisor - Part Time employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Part Time
✨Tip Number 1
Get to know the brand inside out! When you're chatting with potential employers, show off your passion for Burberry and its products. Share your thoughts on their latest collections or how you would style certain pieces – it’ll make you stand out!
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which can be a game-changer in landing that Client Advisor role.
✨Tip Number 3
Practice your storytelling skills! In interviews, you’ll want to convey your experiences in a way that resonates with the luxury service ethos. Think of examples where you’ve gone above and beyond for clients – this will showcase your client engagement skills.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple yet effective way to keep yourself top of mind and show your enthusiasm for the position.
We think you need these skills to ace Client Advisor - Part Time
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and luxury shine through. We want to see how much you love the brand and how you can inspire clients with your enthusiasm.
Tailor Your Experience: Make sure to highlight your previous experience in client engagement and sales. We’re looking for specific examples of how you've exceeded targets and built relationships with clients, so don’t hold back!
Be Personable: Your written application should reflect your personality. Use a friendly tone and show us that you’re not just about numbers but also about creating meaningful connections with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Burberry
✨Know Your Brand Inside Out
Before the interview, dive deep into Burberry's history, values, and latest collections. Being able to discuss specific products and how they align with the brand's identity will show your passion and knowledge, which is crucial for a Client Advisor role.
✨Master the Art of Storytelling
Prepare to share personal stories that highlight your experience in client engagement and sales. Think about times when you exceeded targets or created memorable experiences for clients. This will demonstrate your ability to inspire and connect with customers.
✨Showcase Your Styling Expertise
Brush up on current fashion trends and be ready to discuss how you would style different pieces from Burberry’s collection. This not only shows your product knowledge but also your ability to elevate the client experience through personalised styling advice.
✨Demonstrate Team Spirit
Be prepared to talk about your experience working in teams and how you contribute to a positive work environment. Highlight examples where you collaborated with colleagues to achieve sales goals or enhance customer service, as teamwork is key in retail.