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For Companies At a Glance
- Tasks: Build relationships with clients and deliver exceptional luxury service.
- Company: Join Burberry, a leading British luxury brand with a creative culture.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a prestigious brand and make a real impact in luxury retail.
- Qualifications: Sales experience, passion for fashion, and strong communication skills.
- Other info: Work in a vibrant team and enjoy a creative atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
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Overview
Department: RETAIL OFFLINE
City: London
Location: GB
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Step into the world of luxury at Burberry Selfridges as a Client Advisor, where your passion for fashion and exceptional client service sets you apart. Be part of a dynamic team representing one of the most iconic British brands on one of the world’s most prestigious retail stages
JOB PURPOSE
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
Responsibilities
- SERVICE AND SALES
- Meet and exceed individual and store sales and other commercial KPIs
- Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
- Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
- Be efficient in following-up and delivering after-sales services to our clients
- Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
- Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
- Foster team work and a positive work climate
- CLIENT ENGAGEMENT
- Build meaningful relationships with Clients
- Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
Personal Profile
- A proven track record in delivering sales and exceeding targets
- Previous experience in Clientelling
- A strong interest in fashion, art and culture
- Strong product knowledge and good understanding of store retail operations
- Understanding of competitor products
- Experience in working as part of a team
- Fluent in local language; English proficiency is desirable
- Other language knowledge is desirable
- Demonstrates Confidence, Curiosity, Conviction, and Care
- Enjoys being part of a team
- Energetic, Pro-active and self-motivated
- Detail-oriented and creative with a passion for selling
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
- Results driven and commercial mindset
- Flexible, collaborative and adaptable approach to work
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Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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Client Advisor London Department Stores employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor London Department Stores
✨Tip Number 1
Get to know the brand inside out! Burberry is all about creativity and luxury, so dive deep into their history, values, and products. This knowledge will help you connect with clients and show your passion during interviews.
✨Tip Number 2
Network like a pro! Attend fashion events or local meet-ups where you can meet people in the industry. Building relationships can lead to job opportunities, and who knows, you might even bump into someone from Burberry!
✨Tip Number 3
Practice your storytelling skills! As a Client Advisor, you'll need to inspire clients with your passion for fashion. Role-play with friends or family to get comfortable sharing your insights and experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Burberry team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Client Advisor London Department Stores
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for fashion and luxury shine through. We want to see how your enthusiasm aligns with Burberry's values and how you can inspire clients with your storytelling.
Tailor Your Experience: Make sure to highlight your previous experience in clientelling and sales. We’re looking for specific examples of how you've exceeded targets and built relationships with clients, so don’t hold back!
Be Authentic: Let your personality come through in your application. We value confidence and creativity, so be yourself and show us what makes you unique. Remember, we’re all about fostering a positive work climate!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible. Good luck!
How to prepare for a job interview at Burberry
✨Know Your Brand
Before the interview, dive deep into Burberry's history, values, and current collections. Understanding their commitment to creativity and sustainability will help you connect your passion for fashion with their brand ethos.
✨Showcase Your Client Engagement Skills
Prepare examples of how you've built relationships with clients in the past. Highlight your ability to provide personalised service and follow up effectively, as this is crucial for a Client Advisor role.
✨Dress to Impress
As you're applying for a luxury brand, your appearance matters. Dress in a way that reflects Burberry's style while also showcasing your personal flair. This will demonstrate your understanding of fashion and attention to detail.
✨Practice Storytelling
Burberry values storytelling in client interactions. Prepare to share anecdotes about your experiences in retail, focusing on how you’ve inspired clients and created memorable shopping experiences.