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- Tasks: Engage with clients, deliver luxury service, and exceed sales targets in a vibrant boutique.
- Company: Join Burberry, a leading luxury brand committed to creativity and sustainability since 1856.
- Benefits: Enjoy a dynamic work environment, team collaboration, and opportunities for personal growth.
- Why this job: Be the face of Burberry, combining passion for fashion with meaningful client relationships.
- Qualifications: Sales experience, strong interest in fashion, and excellent communication skills are essential.
- Other info: Fluency in English is preferred; additional languages are a plus.
The predicted salary is between 28800 - 43200 £ per year.
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Department: RETAIL OFFLINE
City: London
Location: GB
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Join our Sloane Street flagship as a Client Advisor and become the face of Burberry on one of London’s most exclusive shopping destinations. Bring your passion for luxury fashion and personalized service to a team that celebrates heritage, innovation, and excellence.
JOB PURPOSE
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
SERVICE AND SALES
- Meet and exceed individual and store sales and other commercial KPIs
- Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
- Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
- Be efficient in following-up and delivering after-sales services to our clients
- Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
- Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
- Foster team work and a positive work climate
CLIENT ENGAGEMENT
- Build meaningful relationships with Clients
- Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILE
- A proven track record in delivering sales and exceeding targets
- Previous experience in Clientelling
- A strong interest in fashion, art and culture
- Strong product knowledge and good understanding of store retail operations
- Understanding of competitor products
- Experience in working as part of a team
- Fluent in local language; English proficiency is desirable
- Other language knowledge is desirable
- Demonstrates Confidence, Curiosity, Conviction, and Care
- Enjoys being part of a team
- Energetic, Pro-active and self-motivated
- Detail-oriented and creative with a passion for selling
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
- Results driven and commercial mindset
- Flexible, collaborative and adaptable approach to work
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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Client Advisor London Boutiques employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor London Boutiques
✨Tip Number 1
Familiarise yourself with Burberry's brand history and values. Understanding their commitment to creativity and sustainability will help you connect with the brand during interviews and demonstrate your alignment with their mission.
✨Tip Number 2
Showcase your passion for luxury fashion by staying updated on current trends and Burberry's latest collections. Being able to discuss specific products and how they fit into the luxury market can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous clienteling experience in detail. Highlight specific examples where you've built relationships with clients, exceeded sales targets, and provided exceptional service to illustrate your suitability for the role.
✨Tip Number 4
Network within the luxury retail community. Attend events or engage with professionals on platforms like LinkedIn to gain insights and potentially get referrals that could enhance your application for the Client Advisor position.
We think you need these skills to ace Client Advisor London Boutiques
Some tips for your application 🫡
Understand the Brand: Before applying, immerse yourself in Burberry's history, values, and current collections. This knowledge will help you convey your passion for the brand in your application.
Tailor Your CV: Highlight relevant experience in luxury retail and client engagement. Use specific examples that demonstrate your ability to exceed sales targets and build relationships with clients.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with Burberry's commitment to luxury service. Mention your understanding of fashion trends and your approach to clientelling.
Showcase Your Communication Skills: Since the role requires excellent communication, ensure your application is well-written and free of errors. Use clear and concise language to reflect your professionalism and attention to detail.
How to prepare for a job interview at Burberry
✨Show Your Passion for Luxury Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Burberry values creativity and passion, so share your personal experiences with the brand and how it inspires you.
✨Demonstrate Client Engagement Skills
Prepare examples of how you've successfully built relationships with clients in previous roles. Highlight your ability to provide personalised service and follow up effectively, as this is crucial for a Client Advisor.
✨Know Your Products
Familiarise yourself with Burberry's product range and current collections. Being knowledgeable about their offerings will show that you're serious about the role and can engage clients with confidence.
✨Exhibit Team Spirit
Burberry emphasises teamwork and a positive work environment. Be ready to discuss how you've collaborated with colleagues in the past and how you can contribute to a supportive team dynamic.
