At a Glance
- Tasks: Create exceptional customer experiences and build lasting relationships in a luxury retail environment.
- Company: Join Burberry, a leading brand committed to creativity and sustainability.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic team atmosphere with a focus on collaboration and excellence.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Fluent in Mandarin and English, with experience in luxury retail or hospitality.
The predicted salary is between 31500 - 38500 £ per year.
At Burberry, we believe creativity opens spaces.
Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.
As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Job Purpose
We are hiring a Mandarin-speaking Client Advisor to join our Heathrow T5team and create exceptional experiences for customers from around the world.
As a brand ambassador for Burberry, you will bring our heritage, craftsmanship and creativity to life through personalised client service and expert product knowledge.
This role is central to building lasting customer relationships, driving commercial success and delivering an elevated luxury experience in a fast-paced airport environment.
Working collaboratively with the wider team, you will help create an inspiring store atmosphere where every customer feels welcomed and valued.
Responsibilities
- Deliver an exceptional client experience that reflects Burberry’s luxury service standards.
- Build meaningful customer relationships to drive client loyalty, repeat business and long-term engagement.
- Use strong product knowledge to provide tailored recommendations and styling advice.
- Contribute to individual and store performance through proactive client service and sales excellence.
- Support visual merchandising, stock management and operational standards to ensure a premium store environment.
- Collaborate with colleagues to create a positive, inclusive and high-performing team culture.
- Personal Profile
- Fluent in Mandarin and English, with the ability to communicate confidently with an international customer base.
- Previous experience in luxury, premium retail, hospitality or a customer-focused environment.
- Passion for delivering exceptional customer experiences and building genuine relationships.
- Strong interpersonal and communication skills with a collaborative approach to teamwork.
- Adaptable and comfortable working in a dynamic, fast-paced retail environment.
- Interest in fashion, craftsmanship and luxury products, with a willingness to continuously develop product knowledge.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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Client Advisor - Heathrow T5 Mandarin Speaking employer: Burberry
At Burberry, we pride ourselves on being an exceptional employer that fosters creativity and inclusivity within our vibrant London office. Our commitment to employee growth is evident through tailored development opportunities and a supportive work culture that champions diversity and innovation. Join us to be part of a purposeful brand that not only drives industry change but also prioritises the well-being and success of our people.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Heathrow T5 Mandarin Speaking
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Burberry, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Burberry!
We think you need these skills to ace Client Advisor - Heathrow T5 Mandarin Speaking
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Burberry, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Burberry and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Burberry that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Burberry
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
