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For Companies At a Glance
- Tasks: Build relationships with clients and deliver a personalised luxury shopping experience.
- Company: Join Burberry, a leader in sustainable luxury and creativity.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a brand that champions creativity and community impact.
- Qualifications: Sales experience, passion for fashion, and strong communication skills.
- Other info: Dynamic team environment with a focus on client engagement and service excellence.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Client Advisor – Heathrow Airport T5 London at Burberry. Burberry is committed to creativity, sustainable luxury, and being a force for good. We provide an environment for creative minds from diverse backgrounds to thrive and bring broad skills to our work.
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
- SERVICE AND SALES
- Meet and exceed individual and store sales and other commercial KPIs
- Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
- Follow the Client journey to elevate the Client experience in the store: ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client
- Be efficient in following-up and delivering after-sales services to our clients
- Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
- Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
- Foster team work and a positive work climate
- CLIENT ENGAGEMENT
- Build meaningful relationships with Clients
- Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILE
- A proven track record in delivering sales and exceeding targets
- Previous experience in Clientelling
- A strong interest in fashion, art and culture
- Strong product knowledge and good understanding of store retail operations
- Understanding of competitor products
- Experience in working as part of a team
- Fluent in local language; English proficiency is desirable
- Other language knowledge is desirable
- Demonstrates Confidence, Curiosity, Conviction, and Care
- Enjoys being part of a team
- Energetic, Pro-active and self-motivated
- Detail-oriented and creative with a passion for selling
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
- Results driven and commercial mindset
- Flexible, collaborative and adaptable approach to work
MEASURES OF SUCCESS
- Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
- Service targets (Guest Experience, Net promoter score)
- New client acquisition (conversion and retention)
- Number of appointments held on a monthly basis
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Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
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Client Advisor - Heathrow Airport T5 London employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Heathrow Airport T5 London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Burberry's history, values, and latest collections. This will not only impress your interviewers but also help you connect with their mission of creativity and sustainable luxury.
✨Tip Number 2
Practice your storytelling skills! As a Client Advisor, you'll need to inspire clients with your passion for fashion. Think of engaging ways to share your experiences and how you can elevate the client experience at Burberry.
✨Tip Number 3
Network like a pro! Reach out to current or former Burberry employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Burberry team. Good luck!
We think you need these skills to ace Client Advisor - Heathrow Airport T5 London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fashion and luxury shine through. We want to see how much you love the Burberry brand and how you can inspire clients with your enthusiasm.
Tailor Your Experience: Make sure to highlight your previous experience in client engagement and sales. We’re looking for specific examples that demonstrate how you've exceeded targets and built meaningful relationships with clients.
Be Authentic: Don’t be afraid to show your personality! We value creativity and individuality, so let us know what makes you unique and how you can contribute to our team culture at Burberry.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Burberry
✨Know Your Brand Inside Out
Before your interview, dive deep into Burberry's history, values, and latest collections. Understanding their commitment to creativity and sustainable luxury will help you connect with the brand during your conversation.
✨Showcase Your Client Engagement Skills
Prepare examples of how you've built relationships with clients in the past. Highlight your ability to deliver personalised service and exceed sales targets, as this is crucial for a Client Advisor role.
✨Dress to Impress
As a luxury brand, Burberry values presentation. Dress in a way that reflects the brand's aesthetic while also showcasing your personal style. This will demonstrate your understanding of fashion and attention to detail.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if Burberry is the right fit for you.