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- Tasks: Engage clients with passion for fashion and deliver exceptional shopping experiences.
- Company: Join the iconic Burberry brand at Heathrow Airport.
- Benefits: Flexible part-time hours, competitive pay, and a vibrant team culture.
- Why this job: Be part of a luxury brand and build lasting client relationships.
- Qualifications: Sales experience and a love for fashion are essential.
- Other info: Dynamic retail environment with opportunities for personal growth.
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Client Advisor – Heathrow Airport – Part Time
Department: RETAIL OFFLINE
City: Hounslow
Location: GB
INTRODUCTION
JOB PURPOSE
The Client Advisor plays a key role in building lasting relationships with both new and existing Burberry clients, delivering a personalised and exceptional experience while achieving commercial success.
Reporting to store management, the Client Advisor inspires clients through a genuine passion for the brand, fashion, and luxury products. As a specialist in client engagement, styling, and sales, they bring expert knowledge and deliver outstanding service at every touchpoint.
RESPONSIBILITIES
Service and Sales
Achieve and surpass individual and store sales targets and commercial KPIs.
Inspire clients with compelling storytelling and brand passion to create desire and loyalty for Burberry.
Deliver a luxurious and knowledgeable shopping experience, showcasing expertise in products, fashion, and styling.
Follow the client journey to elevate in-store experiences—make an excellent first impression, discover client needs, provide expert styling advice, close sales, and nurture ongoing relationships.
Manage efficient follow-up and after-sales service to ensure client satisfaction.
Support daily store operations, maintaining high luxury standards both front and back of house, including stock replenishment, inventory management, markdowns, and stockroom upkeep as needed.
Adhere to company policies and visual merchandising guidelines to uphold Burberry’s aesthetic standards.
Foster teamwork and contribute to a positive, collaborative work environment.
Client Engagement
Build meaningful and enduring client relationships.
Work by appointment to deliver tailored, personalised service that drives client loyalty and incremental sales.
Proactively identify and attract new luxury clients to grow the client base with a commercial focus.
Drive client retention through regular contact and attentive follow-up on sales and client requests.
PERSONAL PROFILE
Proven track record of consistently exceeding sales targets.
Experience in clienteling and personalised client engagement.
Passionate about fashion, art, and culture.
Strong product knowledge and understanding of retail store operations.
Awareness of competitor products and market trends.
Comfortable working collaboratively within a team environment.
Fluency in the local language; proficiency in English preferred. Additional language skills are a plus.
Embodies Confidence, Curiosity, Conviction, and Care.
Energetic, proactive, and self-motivated with a passion for sales.
Detail-oriented, creative, and assertive with excellent presentation and communication skills.
Results-driven with a commercial mindset.
Flexible, adaptable, and collaborative approach to work.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Job Segment: Retail Sales, Merchandising, Part Time, Retail
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Client Advisor - Heathrow Airport - Part Time employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Heathrow Airport - Part Time
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Burberry's history, values, and latest collections. This way, you can show off your passion for the brand and connect with the interviewers on a personal level.
✨Tip Number 2
Practice your storytelling skills! As a Client Advisor, you'll need to inspire clients with compelling narratives about products. Think of a few engaging stories about your favourite items or experiences that showcase your sales skills and brand knowledge.
✨Tip Number 3
Showcase your client engagement skills during the interview. Share examples of how you've built lasting relationships with customers in the past. Highlight your ability to follow up and provide exceptional after-sales service—this is key for a role like this!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Burberry team at Heathrow Airport.
We think you need these skills to ace Client Advisor - Heathrow Airport - Part Time
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for fashion and luxury shine through! We want to see how you connect with the Burberry brand and why you're excited about this role.
Tailor Your Experience: Make sure to highlight any relevant experience in client engagement or retail. We’re looking for those standout moments where you’ve gone above and beyond to create a memorable client experience.
Be Personable: Your application should reflect your personality! Use a friendly tone and don’t be afraid to show your enthusiasm for building relationships with clients. We value authenticity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Burberry.
How to prepare for a job interview at Burberry
✨Know Your Brand
Before the interview, dive deep into Burberry's history, values, and latest collections. Show your passion for the brand and how it aligns with your personal style. This will help you connect with the interviewers and demonstrate your genuine interest in becoming a Client Advisor.
✨Master the Art of Storytelling
Prepare to share compelling stories about your previous experiences in retail or client engagement. Highlight moments where you exceeded sales targets or created memorable customer experiences. This will showcase your ability to inspire clients and build lasting relationships.
✨Demonstrate Product Knowledge
Brush up on your knowledge of luxury products, fashion trends, and styling tips. Be ready to discuss how you would approach styling a client or recommend products based on their needs. This expertise will set you apart as a knowledgeable Client Advisor.
✨Showcase Your Team Spirit
Burberry values teamwork, so be prepared to discuss how you've collaborated with colleagues in the past. Share examples of how you contributed to a positive work environment and supported your team in achieving sales goals. This will highlight your adaptability and collaborative approach.