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For Companies At a Glance
- Tasks: Build relationships with clients and deliver a personalised luxury shopping experience.
- Company: Join Burberry, a leading luxury fashion brand with a vibrant culture.
- Benefits: Competitive salary, employee discounts, and opportunities for career growth.
- Why this job: Be part of a dynamic team and inspire clients with your passion for fashion.
- Qualifications: Sales experience and a strong interest in fashion and luxury products.
- Other info: Fluent in Chinese and English; energetic and self-motivated individuals are encouraged to apply.
The predicted salary is between 30000 - 42000 £ per year.
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the Client Advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
- Meet and exceed individual and store sales and other commercial KPIs.
- Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction.
- Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling.
- Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
- Be efficient in following-up and delivering after-sales services to our clients.
- Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required.
- Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines.
- Foster teamwork and a positive work climate.
CLIENT ENGAGEMENT
- Build meaningful relationships with Clients.
- Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset.
- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests.
PERSONAL PROFILE
- A proven track record in delivering sales and exceeding targets.
- Previous experience in Clientelling.
- A strong interest in fashion, art and culture.
- Strong product knowledge and good understanding of store retail operations.
- Understanding of competitor products.
- Experience in working as part of a team.
- Fluent in local language; English proficiency is desirable. Other language knowledge is desirable.
- Demonstrates Confidence, Curiosity, Conviction, and Care.
- Enjoys being part of a team.
- Energetic, Pro-active and self-motivated.
- Detail-oriented and creative with a passion for selling.
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels.
- Results driven and commercial mindset.
- Flexible, collaborative and adaptable approach to work.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Client Advisor Chinese Speaker - Edinburgh Multrees Walk employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor Chinese Speaker - Edinburgh Multrees Walk
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Burberry's history, values, and latest collections. This will not only impress your interviewers but also help you connect with their passion for fashion.
✨Tip Number 2
Practice your storytelling skills! As a Client Advisor, you'll need to inspire clients with engaging stories about products. Think of examples from your past experiences where you’ve successfully engaged customers and made sales.
✨Tip Number 3
Show off your client engagement skills! Be ready to discuss how you've built relationships in previous roles. Highlight any experience you have with clientelling and how you’ve maintained those connections over time.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Client Advisor Chinese Speaker - Edinburgh Multrees Walk
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for fashion and luxury shine through. We want to see how much you love the brand and how you can inspire clients with your passion.
Tailor Your Experience: Make sure to highlight any previous experience in client engagement or sales. We’re looking for specific examples that demonstrate your ability to build relationships and exceed targets.
Be Personable: Your written application should reflect your personality. Use a friendly tone and show us how you connect with people. Remember, we value communication skills just as much as experience!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Burberry.
How to prepare for a job interview at Burberry
✨Know Your Brand Inside Out
Before the interview, dive deep into Burberry's history, values, and latest collections. Being able to discuss their products and brand ethos passionately will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Client Engagement Skills
Prepare examples from your past experiences where you've successfully built relationships with clients. Highlight how you’ve exceeded sales targets or provided exceptional service, as this aligns perfectly with the role of a Client Advisor.
✨Dress to Impress
As you're applying for a luxury retail position, your appearance matters. Dress in a way that reflects the brand's style and sophistication. This not only shows your understanding of the fashion industry but also sets a positive first impression.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's client engagement strategies or upcoming collections. This demonstrates your enthusiasm for the role and your proactive approach to understanding how you can contribute to the team.
