At a Glance
- Tasks: Build strong client relationships and deliver a personalised Burberry experience.
- Company: Join the iconic Burberry team at Selfridges Birmingham.
- Benefits: Flexible part-time hours with a focus on creativity and luxury.
- Other info: Work in a dynamic environment that values creativity and community.
- Why this job: Be a brand ambassador and inspire clients with your passion for fashion.
- Qualifications: Experience in premium customer service and a love for luxury fashion.
The predicted salary is between 12 - 15 £ per hour.
We are hiring a Part‑Time Client Advisor to join our Burberry team at Selfridges Birmingham, working 32 hours per week until 28/08/2027. In this role, you will build meaningful relationships with both new and existing clients, delivering a personalised and elevated Burberry experience that supports commercial success. Reporting to the store management team, you will act as a brand ambassador, inspiring clients through your passion for fashion, craftsmanship and luxury. This role is central to creating a welcoming, high‑performing and client‑focused retail environment.
Responsibilities
- Build strong, long‑term client relationships through personalised and engaging service.
- Inspire clients by confidently sharing Burberry's heritage, products and styling expertise.
- Drive individual and store performance through a commercial and client‑first mindset.
- Demonstrate in‑depth product knowledge to support styling, storytelling and selling.
- Maintain consistently high standards of service, presentation and professionalism.
- Collaborate with colleagues and management to support team and store success.
Qualifications
- Experience delivering premium customer service within retail, hospitality or a service‑led environment.
- A genuine passion for fashion, luxury and creating memorable client experiences.
- Strong communication skills with the ability to engage a diverse client base.
- Confident in styling, selling and advising clients in a considered and authentic way.
- Commercially aware, proactive and motivated to contribute to shared goals.
- Flexible and adaptable, with availability to work a part‑time retail rota.
About Burberry
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values‑driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Client Advisor, 32hrs - Birmingham Selfridges employer: Burberry
Burberry is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion for luxury fashion are celebrated. As a Client Advisor at our Selfridges Birmingham location, you will enjoy opportunities for personal growth and development while being part of a team that prioritises client relationships and delivers outstanding service. With a commitment to sustainability and community engagement, Burberry not only empowers its employees but also inspires them to make a positive impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor, 32hrs - Birmingham Selfridges
✨Tip Number 1
Get to know Burberry inside out! Familiarise yourself with their heritage, products, and styling tips. This way, when you chat with clients, you can share your passion and knowledge confidently, making those connections that matter.
✨Tip Number 2
Practice your communication skills! Engage with friends or family in role-play scenarios where you sell them a product. The more comfortable you are talking about fashion and luxury, the better you'll connect with clients in-store.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to meet the team or during interviews, let your passion for fashion shine through. A genuine love for what you do can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Burberry family right from the start!
We think you need these skills to ace Client Advisor, 32hrs - Birmingham Selfridges
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion and luxury shine through. Share any experiences that highlight your enthusiasm for the industry, as this will resonate with us at Burberry.
Personalise Your Approach:Tailor your application to reflect how you can build meaningful relationships with clients. Use examples from your past roles where you've delivered exceptional service, as we value a client-first mindset.
Highlight Your Communication Skills:Strong communication is key in this role. Make sure to showcase your ability to engage with diverse clients in your application. We want to see how you can inspire and connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. This not only streamlines the process but also shows your commitment to joining our team at Burberry. Don’t miss out on this opportunity!
How to prepare for a job interview at Burberry
✨Know Your Burberry
Before the interview, dive deep into Burberry's history, values, and product lines. Being able to discuss their heritage and what makes their products unique will show your genuine passion for the brand and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered exceptional customer service. Highlight how you built relationships with clients and created memorable experiences, as this role is all about personalised service.
✨Dress the Part
As a potential Client Advisor, your appearance matters. Dress in a way that reflects Burberry's luxury brand image. This not only shows your understanding of the fashion industry but also demonstrates your commitment to the role.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the company. Inquire about team dynamics, how success is measured, or upcoming collections. This will demonstrate your enthusiasm and proactive mindset, which are key for driving store performance.
