At a Glance
- Tasks: Analyse data to improve productivity and create impactful reports for senior leadership.
- Company: Join Burberry, a creative brand committed to sustainability and innovation.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: Collaborate with diverse teams and develop your skills in a supportive culture.
- Why this job: Make a real impact by transforming data into actionable insights for global teams.
- Qualifications: Strong analytical skills and experience with Excel and BI tools like Tableau.
The predicted salary is between 28800 - 43200 € per year.
Reporting to the Productivity & Training Manager, the Productivity Improvement Analyst supports a global reporting framework, delivering accurate data and MI to Global Customer Service and wider business teams. You will produce and enhance daily, weekly, and monthly performance reports, using data‑led insights to drive improvement across the Global Contact Centre network. Working closely with the Senior Data Analyst, you’ll help build and maintain automated reporting, translating complex data into clear, actionable insights for stakeholders. The role also includes preparing concise, high‑impact presentations for senior leadership, including EXCO and CEO reporting, to support strategic decision‑making.
Responsibilities:
- Produce regular and ad hoc reporting using Excel and Tableau for Global Customer Service Teams.
- Own MI reporting and analysis across Operational Performance (regional and global), Productivity, and Customer Service Financial Reporting.
- Conduct data modelling, requirements gathering, gap analysis, and develop strategies for business intelligence solutions.
- Utilise large volumes of internal and external data sources for model development and analysis.
- Identify opportunities to improve efficiency, productivity, and cost effectiveness through detailed data and business analysis, including root‑cause investigations.
- Maintain strong working knowledge of Customer Service technologies and systems (e.g., Vonage, SAP C4C, LivePerson) and associated infrastructure.
- Develop high‑quality presentations using PowerPoint, translating complex data into clear executive‑level insights, and confidently present findings and recommendations to Senior Leadership Teams.
- Support strategic, tactical, and operational transformation initiatives across processes, systems, and organisational structures using structured project management methodologies.
- Build and maintain strong stakeholder relationships, effectively communicating insights and recommendations to Global Regional Centres, Management Teams, and Customer Service Operation.
Qualifications:
- Strong analytical skills with experience producing business performance reports.
- Advanced Excel / BI tools knowledge (Tableau, Salesforce analytics, Hana).
- Ability to interpret data and translate it into actionable insights.
- Excellent communication skills, with the ability to present complex insights to diverse audiences.
- High motivation and flexibility to manage changing priorities in a fast paced environment.
- Strong time management skills, with the ability to plan and prioritise multiple tasks and requests.
- A strong sense of ownership, driving tasks and projects through to completion.
- Experience in customer service operations is advantageous.
- Strong stakeholder management and communication skills.
Productivity Improvement Analyst in City of Westminster employer: Burberry
Burberry is an exceptional employer that fosters a dynamic and inclusive work culture, encouraging creativity and collaboration among its diverse workforce. As a Productivity Improvement Analyst, you will benefit from comprehensive professional development opportunities, a commitment to sustainability, and the chance to contribute to meaningful projects that drive industry change. Located in a vibrant environment, Burberry offers a unique blend of innovation and tradition, making it an inspiring place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Productivity Improvement Analyst in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at Burberry. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising your data storytelling skills. You’ll need to translate complex insights into clear messages, so rehearse how you’d present your findings to senior leadership.
✨Tip Number 3
Show off your analytical skills! Bring examples of reports or presentations you've created in the past. This will demonstrate your ability to produce high-quality work and make an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Burberry team.
We think you need these skills to ace Productivity Improvement Analyst in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Productivity Improvement Analyst. Highlight your experience with data analysis, reporting, and any relevant tools like Excel and Tableau. We want to see how your skills align with what we're looking for!
Showcase Your Analytical Skills:In your application, don’t just list your skills—show us how you've used them! Share specific examples of how you've turned complex data into actionable insights. This will help us understand your thought process and problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful, and make sure to mention your experience in customer service operations if applicable.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Burberry
✨Know Your Data Tools
Make sure you brush up on your Excel and Tableau skills before the interview. Be ready to discuss how you've used these tools in past roles to produce reports and insights. Showing familiarity with data modelling and business intelligence solutions will definitely impress.
✨Prepare for Presentation Challenges
Since you'll be presenting to senior leadership, practice summarising complex data into clear, concise insights. Prepare a mock presentation that showcases your ability to communicate effectively. This will help you feel more confident when discussing your findings during the interview.
✨Understand the Business Context
Research Burberry’s values and how they relate to customer service and productivity. Being able to connect your analytical skills to their mission of creativity and sustainability will show that you're not just a numbers person, but someone who understands the bigger picture.
✨Showcase Your Stakeholder Management Skills
Be ready to share examples of how you've built strong relationships with stakeholders in previous roles. Highlight your communication strategies and how you've translated data insights into actionable recommendations. This will demonstrate your ability to work collaboratively across teams.
