Burberry is seeking an Aftercare Consultant to provide a luxury customer experience while handling end-to-end aftercare inquiries across in-store and remote channels. You will diagnose needs, coordinate with QA and partners, and create detailed client profiles while guiding cases to resolution with empathy and brand integrity.
You will liaise with repair centres, manage payments, and coordinate shipping, ensuring elevated touchpoints and timely updates.
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Luxury Aftercare Consultant — Elite Client Experience in City of Westminster employer: Burberry
Burberry is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to develop their skills and grow within the luxury retail sector. Located on Sloane Street, our team thrives in a dynamic environment that values creativity and personalisation, offering unique opportunities to connect with a diverse clientele while upholding the brand's prestigious heritage. With a commitment to excellence and employee well-being, Burberry provides comprehensive benefits and a supportive atmosphere that makes every day rewarding.
