At a Glance
- Tasks: Manage wholesale accounts and ensure timely order fulfilment for Burberry products.
- Company: Join Burberry, a leading luxury brand committed to creativity and sustainability.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on continuous improvement and innovation.
- Why this job: Be the vital link in our supply chain and enhance customer experiences.
- Qualifications: Fluency in Italian, strong Excel skills, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
The customer operations team is responsible for optimising the availability of products to Burberry stores and wholesale customers by leveraging its unique position within the supply chain to connect central and regional functions. The role will be the first point of contact in the supply chain for our wholesale customers and internal stakeholders. The customer operations coordinator is responsible for following the life cycle of orders from order entry to delivery as well as after sales queries. This role requires frequent communication (written and verbal) with wholesale partners and Burberry internal stakeholders and involves teamwork and partnership with many teams within the organisation. The coordinator also has the added responsibility to support the team assistant manager with daily tasks, team training and support. You will be working in a fast‑paced environment, performing various tasks to support on time and accurate fulfilment of the Burberry products.
Responsibilities
- Account Management
- Responsible for managing wholesale accounts across several countries in the EMEIA region
- Prepare and edit order confirmations and send to customers
- Raise orders for replenishment and store openings/events
- Participate in creating customer relationship plans, attend customer meetings and manage communication via emails, phone calls
- Process cancellations, credits, debits, returns of faulty and non‑faulty goods
- Work closely with the accounts receivable team to reconcile invoices, investigate discrepancies, raise proforma invoices and follow up accounts credit release
- Provide daily activity reports as needed by the business, leadership or account
- Manage daily queries and communication with outlet and retail teams ensuring fastest availability to answer ever‑changing business needs
- Hub Teams/Transportation
- Monitor order to shipment flow to ensure timely shipping and coordinate with hub
- Work closely with transportation team and manage customer delivery booking in partnership with carriers
- Prepare shipments according to customers' requirements, export procedures and provide instructions to hubs
- Request updates on available goods/QC release etc.
- Arrange and coordinate returns as required
- Order Management
- Participate in communication of shortages, vendor delays and re‑timings etc to the region/customers
- Team Support
- Support Assistant Manager with daily tasks and monitor team orderbook
- Actively participate in team training and provide team with support along with assistant manager
- Update and create SOP, suggest and drive continuous improvement to daily processes
- Wholesale
- Achieve high shipping percentage of the order book in line with company fiscal targets
- Monitor the customers' orderbook efficiently & provide a best in class customer experience
- Maximise product availability for regional events, store openings, marketing campaigns, etc.
- Communication
- Improve lines of communication with internal and external customers
- Build strong relationships, know your audience and influence your stakeholders
- Operational Excellence
- Continuous improvement of processes and reporting
- Be knowledgeable of all company's operating systems
- Be agile and innovative
- Product
- Improving product availability and visibility on delays and cancellations
- Know your products and customers
- Be aware of key launches & make them successful
Qualifications
- Very good to advanced Excel skills to produce reports and interpret large amounts of data
- Excellent verbal and written communication skills
- Strong analytical and problem‑solving skills
- Fluency in Italian (written and spoken) is mandatory
- Understanding of order lifecycle activities and shipping and credit processes is preferable
- Good knowledge of managing orders in SAP (AFS) is a plus
- Understanding of logistic and warehouse operations
- Previous experience working with international customers
- Understanding of import/export and incoterms
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values‑driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Customer Operations Coordinator (Italian Speaker) in City of Westminster employer: Burberry
Burberry is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and collaboration are at the forefront. As a Customer Operations Coordinator, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a fast-paced environment that values innovation and operational excellence. Located in a vibrant area, Burberry offers a unique chance to be part of a prestigious brand committed to sustainability and community engagement, making your role not just a job, but a meaningful contribution to the luxury industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Coordinator (Italian Speaker) in City of Westminster
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Burberry and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Burberry!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Burberry keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Operations Coordinator (Italian Speaker) in City of Westminster
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Burberry:This is your chance to really connect with the team at Burberry. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Burberry
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Burberry.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Burberry that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Burberry. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
