At a Glance
- Tasks: Lead a dynamic sales team to enhance customer experiences and drive sales performance.
- Company: Join Burberry, a creative luxury brand committed to sustainability and community.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Other info: Work in a vibrant flagship store with a focus on teamwork and development.
- Why this job: Be part of a legacy brand that values creativity and innovation in retail.
- Qualifications: 1-2 years of retail management experience and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Supporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.
RESPONSIBILITIES
- Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
- Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category.
- Lead a high performing customer facing and service orientated team.
- Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
- Manage the customer flow to ensure the best possible service and that no client is left unattended.
- Set the pace and standard to deliver excellent service to customers.
- Drive partnership on the selling floor between sales associates, specialists, stock and operations team.
- Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
- Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead the integration of new joiners to the business.
- Lead by example by delivering the Burberry Experience to customers when necessary.
- Partner with Store Manager and Training to take ownership of Burberry Experience training within the store.
- Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales.
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Create and maintain an open, positive and harmonious work environment.
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.
- Additional duties as required.
PERSONAL PROFILE
- Advanced knowledge of POS system.
- Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales).
- Able to use a fluent and professional dialogue with clients and staff.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 1-2 years previous supervisory or management experience in retail sales.
MEASURES OF SUCCESS
- Monthly Burberry Experience evaluation score.
- Managing performance improvement and development of associates.
- Improvement in every KPI within the retail scorecard.
Burberry Team Manager - Regent Street Global Flagship employer: Burberry
At Burberry, we pride ourselves on being an exceptional employer that fosters creativity and inclusivity within our vibrant London office. Our commitment to employee growth is evident through tailored development opportunities and a supportive work culture that champions diversity and innovation. Join us to be part of a purposeful brand that not only drives industry change but also prioritises the well-being and success of our people.
StudySmarter Expert Advice🤫
We think this is how you could land Burberry Team Manager - Regent Street Global Flagship
✨Tip Number 1
Get to know the brand inside out! Burberry is all about creativity and customer experience, so dive into their history, values, and products. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your sales pitch! Since you'll be leading a team and driving sales, it’s crucial to demonstrate your selling skills. Role-play scenarios with friends or family to get comfortable with handling different customer interactions.
✨Tip Number 3
Network like a pro! Reach out to current or former Burberry employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, tailor your application to highlight your leadership and customer service skills, as these are key for the Team Manager role.
We think you need these skills to ace Burberry Team Manager - Regent Street Global Flagship
Some tips for your application 🫡
Show Your Passion for Burberry:When writing your application, let your love for the Burberry brand shine through! Share why you’re excited about the opportunity to work with us and how our values resonate with you. This is your chance to connect your personal story with our mission.
Tailor Your Experience:Make sure to highlight your relevant experience in retail management and customer service. Use specific examples that demonstrate your ability to lead a team and drive sales, just like we do at Burberry. The more tailored your application, the better!
Be Authentic:We want to get to know the real you! Don’t be afraid to show your personality in your application. Whether it’s your unique approach to customer service or your creative ideas for enhancing the Burberry Experience, authenticity goes a long way.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Burberry
✨Know Your Burberry
Before the interview, dive deep into Burberry's history, values, and current initiatives. Understanding their commitment to creativity and sustainability will help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your ability to lead and coach a team. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts, showcasing your leadership style.
✨Master Customer Experience Scenarios
Be ready to discuss how you would handle various customer service situations. Think of specific examples where you turned a dissatisfied customer into a happy one, as this aligns perfectly with Burberry's focus on delivering an exceptional customer experience.
✨Engage with Digital Tools
Since the role involves driving the digital experience in-store, be prepared to talk about your familiarity with digital tools and how you've used them to enhance customer interactions. Highlight any experience with Apple devices or POS systems to show you're tech-savvy.
