At a Glance
- Tasks: Design and lead digital tech adoption to enhance luxury retail experiences.
- Company: Join Burberry, a creative brand committed to sustainable luxury and community impact.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with global reach and potential for career advancement.
- Why this job: Make a real impact in luxury retail by shaping customer journeys with innovative tech.
- Qualifications: Expertise in Salesforce solutions and strong stakeholder management skills.
The predicted salary is between 48000 - 72000 £ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
As a Solution Architect at Burberry, you will design and lead the adoption of digital technologies that bridge the gap between luxury retail trends and customer experience. Working within a global architecture community, you'll focus on evolving the brand's CRM and marketing capabilities, specifically within the Salesforce ecosystem, to drive engagement across all channels. This is a high-impact, agile role requiring close collaboration with senior leadership and delivery teams to build scalable, product-centric solutions that adapt to the changing demands of the digital landscape.
Responsibilities:
- Developing an evolving Solution Architecture for the Commercial Technology Tower Initiatives within Burberry.
- Engaging and influencing key stakeholders to ensure Solution addresses both Functional and Non-Functional needs of the business.
- Lead the design and integration of CRM solutions, with a strong preference for Salesforce platform expertise, ensuring seamless customer journeys across all channels.
- Design technical solutions that may span multiple work streams, whilst identifying downstream application dependencies.
- This role not only owns the solution through to delivery but is also responsible for understanding the wider Burberry application estate.
- Oversee the technical acceptance of agile user stories and ensure the integrity of any proposed solutions across workstreams and associated application architects.
- Identify and exploit the re-use of any components, patterns, techniques and document these for re-use by other projects.
- Establish and direct proof of concepts in innovation and make recommendations on technology adoption.
- Work with the Security and Information Risk functions to ensure any solution meets the needs of our security standards and principles.
Personal Profile:
- Pragmatic Problem Solving: Proven ability to translate complex technical challenges into functional, scalable solutions.
- Stakeholder Management: Experienced in navigating communication between senior leadership, product owners, and technical delivery teams.
- Strategic Risk Mitigation: Proactive in identifying delivery risks and ensuring solutions remain secure, stable, and aligned with long-term business goals.
- Salesforce Architecture: Deep expertise in architecting Salesforce solutions, specifically within high-end retail or consumer-facing sectors.
- Agile Delivery: Skilled at leading change within multi-vendor environments using agile frameworks to meet evolving retail demands.
- Digital & Marketing Tech: Strong background in architectural patterns for digital consumer tech, including personalization, CMS, and DAM.
- Global Omni-channel Strategy: Adept at designing seamless customer journeys that bridge the gap between digital platforms and physical retail stores.
- Technical Mentorship: Experienced in providing architectural leadership and guidance to peer groups and junior team members.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Burberry Solutions Architect (CRM & Customer) employer: Burberry
At Burberry, we foster a vibrant and inclusive work culture that champions creativity and innovation, making it an exceptional employer for those in the Solutions Architect role. Our commitment to employee growth is evident through continuous learning opportunities and collaboration with senior leadership, all while being part of a global community dedicated to redefining luxury retail. Located in a dynamic environment, Burberry not only prioritises sustainable practices but also empowers its employees to make a meaningful impact within the industry and their communities.
StudySmarter Expert Advice🤫
We think this is how you could land Burberry Solutions Architect (CRM & Customer)
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Burberry. A friendly chat can open doors and give you insights that might just set you apart from the crowd.
✨Tip Number 2
Prepare for the interview by researching Burberry's values and recent projects. Show us how your skills align with their mission of creativity and sustainability. Tailor your examples to highlight your experience in CRM and Salesforce!
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on articulating your problem-solving skills and how you've tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Remind them why you’re the perfect fit for the Solutions Architect role at Burberry.
We think you need these skills to ace Burberry Solutions Architect (CRM & Customer)
Some tips for your application 🫡
Show Your Creativity:At Burberry, creativity is key! Make sure your application reflects your unique style and innovative thinking. Use examples from your past experiences to showcase how you've pushed boundaries in your previous roles.
Tailor Your Application:Don’t just send a generic CV and cover letter. Tailor your application to highlight your Salesforce expertise and how it aligns with Burberry's vision for CRM and customer experience. We want to see how you can contribute to our mission!
Highlight Stakeholder Management Skills:Since this role involves engaging with senior leadership and delivery teams, make sure to emphasise your experience in stakeholder management. Share specific instances where you’ve successfully navigated complex communications or influenced key decisions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Burberry
✨Know Your Salesforce Inside Out
As a Solutions Architect, your expertise in Salesforce is crucial. Make sure you brush up on the latest features and best practices within the Salesforce ecosystem. Be ready to discuss how you've previously implemented solutions that enhance customer journeys, as this will show your practical experience.
✨Showcase Your Problem-Solving Skills
Burberry values pragmatic problem-solving. Prepare examples of complex technical challenges you've faced and how you translated them into functional solutions. This will demonstrate your ability to think critically and adaptively, which is key for the role.
✨Engage with Stakeholders
Stakeholder management is a big part of this role. Think about times when you've successfully navigated communication between different teams or senior leadership. Be ready to share these experiences, highlighting your ability to influence and engage effectively.
✨Understand the Bigger Picture
It's important to grasp Burberry's overall business goals and how your role fits into that. Research their current initiatives and be prepared to discuss how your architectural solutions can align with their vision for sustainable luxury and customer engagement.
