At a Glance
- Tasks: Analyse IT service performance and create insightful reports to drive improvements.
- Company: Join Burberry, a leading luxury brand committed to creativity and sustainability.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and community engagement.
- Why this job: Make a real impact by enhancing service quality and supporting creative excellence.
- Qualifications: Experience in IT service performance and strong analytical skills required.
The predicted salary is between 55000 - 65000 € per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
We are hiring a Service Performance and Reporting Manager to strengthen how Burberry understands, governs and improves IT service performance globally. This role sits at the intersection of data, insight and decision‑making, translating complex service performance information into clear, meaningful narratives. You will enable leaders, teams and partners to make confident, evidence‑based decisions that improve service quality and resilience. At Burberry, this role plays a vital part in ensuring our technology services support creativity, craft and customer experience at scale.
Responsibilities:
- Deliver clear, consistent reporting on IT service performance across internal teams and external partners.
- Analyse performance trends to identify risks, opportunities and areas for continuous service improvement.
- Design, develop and maintain intuitive dashboards and visualisations using data visualisation and ITSM platforms.
- Translate complex data into actionable insights that support governance, accountability and decision‑making.
- Champion data quality, ensuring accuracy, consistency and trust in service performance reporting.
- Collaborate closely with service teams, suppliers and senior stakeholders to align reporting with business priorities.
Personal Profile:
- Experience working with IT service performance, operational reporting or business intelligence in complex environments.
- Confidence using data visualisation and ITSM reporting tools to communicate insight clearly and effectively.
- A strong analytical mindset, with the ability to turn data into practical recommendations.
- Comfortable engaging with a wide range of stakeholders, from technical teams to senior leaders.
- Organised and detail‑focused, with a commitment to high standards and data integrity.
- Curious, collaborative and motivated by improving how services perform and evolve.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Burberry Service Performance and Reporting Manager employer: Burberry
At Burberry, we pride ourselves on fostering a vibrant and inclusive work culture that champions creativity and innovation. As a Service Performance and Reporting Manager, you will be part of a dynamic team dedicated to driving excellence in IT service performance, with ample opportunities for professional growth and development. Located in a historic and prestigious brand environment, we offer competitive benefits and a commitment to sustainability, making Burberry an exceptional employer for those seeking meaningful and impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Burberry Service Performance and Reporting Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Burberry. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Burberry's values and recent projects. Show them you’re not just another candidate but someone who truly gets their mission and vision.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help you nail down your responses. Focus on how your skills can translate into actionable insights for Burberry’s service performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Burberry family.
We think you need these skills to ace Burberry Service Performance and Reporting Manager
Some tips for your application 🫡
Show Your Passion for Creativity:When you're writing your application, let your passion for creativity shine through. Burberry values imagination and innovation, so share how your unique experiences and skills can contribute to their mission of pushing boundaries.
Be Data-Driven:Since the role focuses on IT service performance, make sure to highlight your analytical skills. Use specific examples from your past experiences where you've turned complex data into actionable insights, just like Burberry aims to do.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. Mention your experience with IT service performance and how it aligns with Burberry's goals, showing that you understand their needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows your enthusiasm for joining the Burberry team!
How to prepare for a job interview at Burberry
✨Know Your Data
Make sure you brush up on your data analysis skills. Burberry is looking for someone who can translate complex service performance information into clear narratives, so be prepared to discuss how you've done this in the past. Bring examples of dashboards or reports you've created that showcase your ability to turn data into actionable insights.
✨Understand the Brand
Familiarise yourself with Burberry's values and mission. They’re all about creativity and sustainability, so think about how your experience aligns with their purpose. Be ready to share how you can contribute to their goal of improving service quality while supporting creativity and customer experience.
✨Engage with Stakeholders
This role involves collaborating with various teams and stakeholders. Prepare to discuss your experience in engaging with both technical teams and senior leaders. Think of specific instances where you successfully communicated insights or influenced decision-making through your reporting.
✨Show Your Curiosity
Burberry values a curious mindset, so don’t hesitate to ask questions during your interview. Show your enthusiasm for continuous improvement and how you stay updated on industry trends. This will demonstrate your commitment to evolving services and your proactive approach to problem-solving.
