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- Tasks: Analyse data to improve productivity and support global customer service teams.
- Company: Join Burberry, a creative brand committed to sustainable luxury and community impact.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Why this job: Make a real difference by transforming data into actionable insights for senior leadership.
- Qualifications: Strong analytical skills and proficiency in Excel and BI tools like Tableau.
- Other info: Collaborate with diverse teams and enhance your communication skills while driving change.
The predicted salary is between 36000 - 60000 £ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values‑driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Reporting to the Productivity & Training Manager, the Productivity Improvement Analyst supports a global reporting framework, delivering accurate data and MI to Global Customer Service and wider business teams. You will produce and enhance daily, weekly, and monthly performance reports, using data‑led insights to drive improvement across the Global Contact Centre network. Working closely with the Senior Data Analyst, you'll help build and maintain automated reporting, translating complex data into clear, actionable insights for stakeholders. The role also includes preparing concise, high‑impact presentations for senior leadership, including EXCO and CEO reporting, to support strategic decision‑making.
RESPONSIBILITIES
- Produce regular and ad hoc reporting using Excel and Tableau for Global Customer Service Teams.
- Own MI reporting and analysis across Operational Performance (regional and global), Productivity, and Customer Service Financial Reporting.
- Conduct data modelling, requirements gathering, gap analysis, and develop strategies for business intelligence solutions.
- Utilise large volumes of internal and external data sources for model development and analysis.
- Identify opportunities to improve efficiency, productivity, and cost effectiveness through detailed data and business analysis, including root cause investigations.
- Maintain strong working knowledge of Customer Service technologies and systems (e.g., Vonage, SAP C4C, LivePerson) and associated infrastructure.
- Develop high‑quality presentations using PowerPoint, translating complex data into clear executive‑level insights, and confidently present findings and recommendations to Senior Leadership Teams.
- Support strategic, tactical, and operational transformation initiatives across processes, systems, and organisational structures using structured project management methodologies.
- Build and maintain strong stakeholder relationships, effectively communicating insights and recommendations to Global Regional Centres, Management Teams, and Customer Service Operation.
PERSONAL PROFILE
- Strong analytical skills with experience producing business performance reports.
- Advanced Excel / BI tools knowledge (Tableau, Salesforce analytics, Hana).
- Ability to interpret data and translate it into actionable insights.
- Excellent communication skills, with the ability to present complex insights to diverse audiences.
- High motivation and flexibility to manage changing priorities in a fast paced environment.
- Strong time management skills, with the ability to plan and prioritise multiple tasks and requests.
- A strong sense of ownership, driving tasks and projects through to completion.
- Experience in customer service operations is advantageous.
- Strong stakeholder management and communication skills.
Burberry Productivity Improvement Analyst employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burberry Productivity Improvement Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former Burberry employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Productivity Improvement Analyst role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising your data storytelling skills. You’ll need to translate complex data into clear insights, so think of examples from your past where you've done this. We want to see how you can make numbers speak!
✨Tip Number 3
Show off your analytical skills! During interviews, be ready to discuss specific tools like Excel and Tableau. Maybe even bring a portfolio of reports or presentations you've created. This will demonstrate your hands-on experience and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Burberry team. Let’s get you that dream job!
We think you need these skills to ace Burberry Productivity Improvement Analyst
Some tips for your application 🫡
Show Off Your Analytical Skills: Make sure to highlight your analytical skills in your application. We want to see how you've used data to drive improvements in past roles, so share specific examples that showcase your experience with reporting and analysis.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background to what we’re looking for.
Keep It Clear and Concise: When writing your application, clarity is key. Use straightforward language and avoid jargon where possible. We appreciate well-structured applications that get straight to the point, especially when it comes to presenting complex insights.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Burberry
✨Know Your Data Tools
Make sure you brush up on your Excel and Tableau skills before the interview. Burberry is looking for someone who can produce and enhance performance reports, so being able to demonstrate your proficiency with these tools will set you apart.
✨Prepare for Complex Insights
Practice translating complex data into clear, actionable insights. You might be asked to present findings or recommendations, so having a few examples ready will show that you can communicate effectively with diverse audiences.
✨Understand the Company Culture
Familiarise yourself with Burberry's values and commitment to creativity and sustainability. Showing that you align with their purpose and can contribute to their mission will resonate well during the interview.
✨Showcase Your Stakeholder Management Skills
Be ready to discuss how you've built strong relationships in previous roles. Burberry values effective communication with stakeholders, so sharing specific examples of how you've successfully managed these relationships will highlight your fit for the role.