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For Companies At a Glance
- Tasks: Lead and create impactful training programmes for luxury retail teams.
- Company: Join Burberry, a pioneering brand committed to creativity and sustainability since 1856.
- Benefits: Enjoy a full-time role with flexible working in a vibrant London office.
- Why this job: Be a key influencer in elevating retail performance and enhancing customer experiences.
- Qualifications: Experience in luxury retail training and project management is essential.
- Other info: This role offers global exposure and the chance to drive meaningful change.
The predicted salary is between 43200 - 72000 £ per year.
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
As Global Senior Training Manager at Burberry, you\’ll define and deliver a customer-centric, world-class training vision that supports our brand strategy and ensures consistent, high-impact learning across all regions. Leading both central and regional Retail Training teams, you will drive the seamless execution of strategic initiatives that elevate store performance, enhance the client experience, and support commercial growth. As a key influencer across the business, you will strengthen the link between training and retail, empowering store teams through best-in-class training programs, tools, and content.
This Global Senior Training Manager role is offered on a full time, permanent basis and will be based in our Horseferry House, London office for 3/4 days per week.
RESPONSIBILITIES
- Responsible for the end-to-end creation of all Retail Training & Engagement content, distilling complex information into digestible, inspiring, commercially focused training to elevate skills and drive performance
- Contribute to and execute Retail Training strategies aligned with company goals, partnering closely with the VP of Retail Excellence to ensure a consistent approach across the business
- Inspire and influence regional training and retail teams to maintain high standards of retail excellence, with a strong commercial focus and hands-on presence in the regions
- Acute commercial-awareness and in-depth knowledge of KPIs – ability to translate this into performance driving initiatives with lasting transformational change to positively impact the business
- Engage with regions to provide updates on performance of training programmes, identifying opportunities to improve retail KPIs and gain market share
- Set out a global retail training roadmap aligned with key commercial/business strategies. Manage budgets, vendor relationships, and ensure consistency across all training content in partnership with central teams
- Drive innovation through data analysis, competitor insights, and feedback to continuously optimise training programs.
- Leadership of the Retail Training team, from recruitment & onboarding to performance management & setting objectives.
- Manage end-to-end project lifecycles using effective tools and techniques. Proactively identify risks, resolve issues, and foster collaborative stakeholder relationships to ensure successful programme delivery
PERSONAL PROFILE
- Experience of leading and managing a luxury training function
- Extensive experience in luxury retail training or service industry
- Experience and insight into project management and implementation of retail/training strategies
- Understanding of retail systems
- Experience to lead a team
- Experience in a commercial environment to drive training with a retail lens
- Global experience
- Microsoft Office literate
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: United Kingdom || Not Applicable || London || COMMERCIAL RESOURCES || CORPORATE – RETAIL TRAINING || n/a || #J-18808-Ljbffr
Burberry Global Senior Retail Training Manager employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burberry Global Senior Retail Training Manager
✨Tip Number 1
Familiarise yourself with Burberry's brand values and mission. Understanding their commitment to creativity and sustainability will help you align your approach and demonstrate how your experience can contribute to their goals during interviews.
✨Tip Number 2
Network with current or former employees of Burberry, especially those in training or retail roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your discussions and show that you're a good fit.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented training programmes in luxury retail settings. Highlight your ability to drive performance and enhance customer experiences, as these are key aspects of the role.
✨Tip Number 4
Stay updated on industry trends and competitor strategies in luxury retail. Being able to speak knowledgeably about market dynamics and how they impact training initiatives will position you as a forward-thinking candidate who can bring innovative ideas to Burberry.
We think you need these skills to ace Burberry Global Senior Retail Training Manager
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and requirements of the Global Senior Retail Training Manager position at Burberry. Tailor your application to highlight relevant experiences that align with their focus on customer-centric training and commercial growth.
Craft a Compelling CV: Ensure your CV is tailored to showcase your extensive experience in luxury retail training and project management. Highlight specific achievements that demonstrate your ability to drive performance and enhance client experiences, as these are key aspects of the role.
Write a Strong Cover Letter: In your cover letter, express your passion for the luxury retail industry and your understanding of Burberry's values. Discuss how your leadership experience and commercial awareness can contribute to their training strategies and overall business goals.
Highlight Relevant Skills: Make sure to emphasise your skills in data analysis, stakeholder management, and team leadership. Provide examples of how you've successfully implemented training programmes or driven change in previous roles, as this will resonate well with Burberry's expectations.
How to prepare for a job interview at Burberry
✨Showcase Your Leadership Skills
As a Global Senior Retail Training Manager, you'll be leading teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and inspired teams in the past.
✨Demonstrate Commercial Awareness
Burberry values a strong commercial focus. Familiarise yourself with their KPIs and be ready to discuss how you can translate training initiatives into performance-driving strategies that positively impact the business.
✨Highlight Your Experience in Luxury Retail
Make sure to emphasise your background in luxury retail training. Share specific examples of how you've developed training programmes that align with brand strategy and enhance the client experience.
✨Prepare for Data-Driven Discussions
Innovation through data analysis is key for this role. Be ready to talk about how you've used data and competitor insights to optimise training programmes and drive transformational change in previous positions.