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For Companies At a Glance
- Tasks: Supervise and motivate the sales team to deliver exceptional customer experiences.
- Company: Join Burberry, a leading luxury brand committed to creativity and sustainability.
- Benefits: Competitive salary, employee discounts, and opportunities for personal development.
- Why this job: Be part of a dynamic team shaping the future of luxury retail.
- Qualifications: 1-2 years of retail supervisory experience and strong communication skills.
- Other info: Exciting career growth potential in a vibrant retail environment.
The predicted salary is between 28800 - 43200 £ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.
RESPONSIBILITIES
- Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a "quality control" supervisor ensuring that every interaction with a customer is memorable.
- Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
- Lead a high performing customer facing and service orientated team.
- Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
- Manage the customer flow to ensure the best possible service and that no client is left unattended.
- Set the pace and standard to deliver excellent service to customers.
- Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team.
- Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
- Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
- Lead by example by delivering the Burberry Experience to customers when necessary.
- Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store.
- Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
- Partner with store management to set goal expectations.
- Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
- Resolve difficult customer issues and escalate to management when necessary.
- In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales.
- Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
- Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
- Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
- Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.
- Additional duties as required.
PERSONAL PROFILE
- Advanced knowledge of POS system.
- Previous experience with Apple mobile devices and comfortable with the use of digital tools.
- 1-2 years previous supervisory or management experience in retail sales.
MEASURES OF SUCCESS
- Monthly Burberry Experience evaluation score.
- Managing performance improvement and development of associates.
- Improvement in every KPI within the retail scorecard.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Burberry Supervisor- Bicester Village employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burberry Supervisor- Bicester Village
✨Tip Number 1
Get to know the brand inside out! Burberry is all about creativity and luxury, so make sure you can chat confidently about their history, values, and products. This will show your passion and help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills! Since the role focuses on delivering a top-notch experience, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Network like a pro! Connect with current or former Burberry employees on LinkedIn. They can provide insider tips and maybe even refer you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on any upcoming events or open days at Burberry – they’re great opportunities to meet the team and showcase your enthusiasm.
We think you need these skills to ace Burberry Supervisor- Bicester Village
Some tips for your application 🫡
Show Your Passion for Burberry: When you're writing your application, let your love for the Burberry brand shine through! Share why you admire our commitment to creativity and sustainability, and how you can contribute to our mission of delivering exceptional customer experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Burberry Supervisor role. Highlight your previous supervisory experience in retail and any specific achievements that demonstrate your ability to lead a team and drive sales goals.
Be Specific About Your Skills: In your application, be clear about the skills you bring to the table. Mention your advanced knowledge of POS systems and any experience with digital tools, as these are key to succeeding in this role at Burberry.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to the right people who are excited to meet you and see how you can fit into our Burberry family!
How to prepare for a job interview at Burberry
✨Know the Burberry Experience
Familiarise yourself with what the Burberry Experience means. Understand their commitment to creativity and customer service, and be ready to discuss how you can contribute to delivering memorable experiences for customers.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you've successfully supervised or motivated a team. Highlight how you’ve driven sales goals and improved performance, as this role requires strong leadership in a retail environment.
✨Emphasise Your Coaching Ability
Be ready to talk about how you’ve coached team members in the past. Discuss specific instances where your feedback led to improved performance or customer interactions, as coaching is a key responsibility of this role.
✨Understand Digital Tools
Since the role involves driving the digital experience in-store, brush up on your knowledge of POS systems and any digital tools relevant to retail. Be prepared to discuss how you’ve used technology to enhance customer service in your previous roles.
