At a Glance
- Tasks: Deliver exceptional customer service and support daily operations at our care home.
- Company: Join Bupa, a leading health insurer focused on making health happen.
- Benefits: Enjoy flexible working, free healthcare access, and 28 days holiday.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27590 - 35163 £ per year.
Customer Support Assistant at Oakcroft House Care Home, Oakcroft Road, West Byfleet, Surrey KT14 6JG
Salary: 27,590 - 35,163
Permanent, 37.5 hours per week
We make health happen. Here at Bupa, we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.
As a Customer Support Assistant, you will deliver a professional, welcoming, and efficient front-of-house service and maintain the highest standards of administration for the Care Home, using the correct systems and ways of working. This role ensures smooth day-to-day operations, excellent customer service, and effective support to the Home Manager and wider team.
Key Skills / Qualifications needed for this role:
- Experience in providing excellent customer service in a receptionist or administrative role is desirable.
- Experience of payroll administration and processing employee related information.
- Experience of administrative procedures and processes.
- Proven experience of Microsoft Office applications (Word, Excel, and Outlook).
- Ability to build and maintain relationships.
- Strong interpersonal skills and ability to communicate with people of all levels both internally and externally, both by telephone and in writing.
- Attention to detail.
- Flexibility and proven ability to work on own initiative.
- Dedicated, efficient, and able to manage a varied workload whilst working to tight deadlines.
- Strong communication skills with excellent telephone manner, always remaining courteous.
- Ability to manage own time, prioritising and organising work appropriately.
This role may require weekend working.
Benefits:
- My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy, and mental health support.
- Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of 350.
- Wagestream - Have early access to up to 40% of your earned wages within minutes.
- 28 days holiday.
- Sick pay scheme to our frontline teams, as an addition to statutory sick pay.
- Long service rewards including ecards, extra holidays, and money.
- Free meal on every shift.
- Interest-free annual travel loan to enable the purchase of public transport annual season tickets.
- Range of Bupa pension plans.
- Parental leave schemes for adoption, birth parents, and co-parents.
- Menopause Plan designed to empower women to seek advice and take control of their health.
- Access to discounts at a wide variety of gyms and fitness facilities across the UK.
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all of our people to 'Be you at Bupa', we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.
Time Type: Full time
Job Area: Care Home - Facilities & Home Support
Locations: Oakcroft House
Locations
Care Home Customer Support Assistant in Surrey, West Byfleet employer: Bupa
Bupa Mindplace in Dartford is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With flexible shifts and a focus on delivering high-quality therapy, employees benefit from a dynamic environment that encourages growth and collaboration, making it an ideal place for those passionate about mental health care.
StudySmarter Expert Advice🤫
We think this is how you could land Care Home Customer Support Assistant in Surrey, West Byfleet
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bupa. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bupa before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Care Home Customer Support Assistant in Surrey, West Byfleet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bupa:Your cover letter is your chance to shine! Tell us why you want to work at Bupa specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bupa!
How to prepare for a job interview at Bupa
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
