At a Glance
- Tasks: Lead a team to improve mental health services and enhance customer satisfaction.
- Company: Join Bupa, a leading health insurer focused on making a positive impact.
- Benefits: Enjoy 25 days holiday, health insurance, and flexible working options.
- Other info: Inclusive culture that champions diversity and supports personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and a background in mental health is essential.
The predicted salary is between 36050 - 36050 £ per year.
Job
Description: Service Team Manager – Mental Health (EAP) Remote Based - UK only with quarterly travel required to Bupa Place, Salford Quays (M50 3SP) Permanent.
Full time, 37.5 hours per week £36,050 per annum plus excellent Bupa benefits
We make health happen.
At Bupa we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
You’ll find an inclusive environment where you’ll be welcomed, can be yourself, and where everyone is driven by the same purpose – Helping people live longer, healthier, happier lives and making a better world.
You’ll help us make health happen by
Service Team Manager duties will involve but not limited to
- Supporting the culture of continuous improvement by reviewing demand, understanding customer’s needs and delivering process improvements.
- Identify and collate information to provide feedback for each team member through data which is available and seek out feedback from other areas.
- Support continuous improvement within the operational areas ensuring delivery of actions.
- Undertake proactive capability management to identify potential and set improvement plans.
- Identify training needs of employees and deliver detailed personal development plans through solution driven discussions.
- Mentor staff in new process or system development, delivering ad hoc 121 training thereby ensuring thorough understanding of best practice.
- Maximise available resources through robust management of punctuality and absence, ensuring a consistent approach across the business unit.
- Contribute to the ongoing management of Healthcare delivery initiatives ensuring consistency of related deliverables.
- Respond to and deal with escalated internal and external customer queries and complaints, maximising the opportunities to create high levels of customer satisfaction.
Key Skills / Qualifications needed for this role
- Previous experience of managing front-line employees / telephony operations
- Experience within a Mental Health customer focused environment
- The ability to lead, develop, support, motivate and inspire a team
- Experience of principles of continuous improvement and KPI’s
- Ability to demonstrate customer led thinking and empathy
- Possess strong planning, time management and analytical skills
Benefits Our benefits are designed to make health happen for our people.
Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing.
We support flexible working and have a range of family friendly benefits.
- Joining Bupa in this role you will receive the following benefits and more:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
- Enhanced pension and life insurance.
- Discounted access to online gym sessions.
- Annual performance-based bonus.
- Bupa health insurance as a benefit in kind.
- Option to join dental insurance scheme at a discounted rate.
- Access to our Digital GP platform on you mobile.
- Emotional wellbeing support.
- Access to family mental health line.
- Financial wellbeing channels.
Why Bupa?
We’re a health insurer and provider.
With no shareholders, our customers are our focus.
Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer.
This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.
We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our of customers, patients and staff are safe.
All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
Time Type: Full time Job Area: Clinical Services Locations: Bupa Place, Home Based North c/o Bupa Place
Be at the heart of helping people live longer healthier, happier lives and making a better world.
We employ more than 80,000 people globally who are making this a reality.
If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you.
Wherever you work, one thing stands out about Bupa people.
Our customers are our passion – they’re at the heart of our positively different culture of care.
At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences.
We trust, respect and consider everyone, knowing your difference will make the difference.
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Service Team Manager - EAP Mental Health Team in Salford employer: Bupa
Bupa Mindplace in Dartford is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With flexible shifts and a focus on delivering high-quality therapy, employees benefit from a dynamic environment that encourages growth and collaboration, making it an ideal place for those passionate about mental health care.
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Manager - EAP Mental Health Team in Salford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Bupa.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Bupa.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Bupa, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Team Manager - EAP Mental Health Team in Salford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Bupa.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Bupa.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Bupa. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Bupa. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Bupa
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Bupa’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
