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- Tasks: Welcome visitors, manage calls, and handle resident queries at our vibrant retirement village.
- Company: Bupa is a leading health insurer focused on helping people live healthier, happier lives.
- Benefits: Enjoy flexible working, free meals, and discounts at gyms across the UK.
- Why this job: Join a caring team that values diversity and supports your personal development.
- Qualifications: Strong communication skills and experience with Microsoft Office are essential; reception experience is a plus.
- Other info: Bupa covers the cost of your DBS check and provides a uniform.
Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information.
For Australia or New Zealand candidates – Before submitting your application, you should read our privacy notice to understand how Bupa will use, store and share your information.
Salary range:ÂŁ12.40ph
Contract: Bank
We make health happen
Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.
You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn\’s online learning platform.
You’ll help us make health happen by:
Providing a warm welcome to visitors in the village reception, ensuring they sign in and refreshments are offered
Answering incoming calls to the village reception, directing calls as appropriate and ensuring message are relayed
Dealing with queries from residents – reporting these as required
Receiving money from residents and their families for sundry items, providing receipts and confirming payments as required
Ensuring the display information board is kept up to date
Managing incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the Administrator
Ensuring bookings are made and records are updated such as restaurant bookings, maintenance and transport requests
Ensuring office supplies are maintained and any issues with equipment are reported or call outs are made
Maintaining and updating records such as master copy forms, room status reports and the Village residents list
Additional Tasks within the Finance & Administration Team
Key Skills / Qualifications needed for this role:
With strong communication skills and an excellent telephone manner, you’ll have experience of using a telephone switchboard and be competent using Microsoft Office. Excellent attention to detail and the ability to manage your own time, you’ll work well within a team but also on your own initiative. Experience of working on a reception or in a care home environment would be advantageous.
Because we care for vulnerable people, we’ll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
Flexible working patterns to fit around you
Comprehensive induction (fully paid)
Free meal (minimum 8 hour shift)
DBS Check and Uniform provided and paid for by Bupa
Access to discounts at a wide variety of gyms and fitness facilities across the UK
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them
Time Type:
Full time
Job Description:
Job Title: Receptionist
Location: Richmond Villages Bede ,Hospital Lane, Bedworth, CV12 0PB
Salary range:ÂŁ12.40ph
Contract: Bank
Shift Pattern: Various Shift Patterns
We make health happen
Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.
You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn\’s online learning platform.
You’ll help us make health happen by:
-
Providing a warm welcome to visitors in the village reception, ensuring they sign in and refreshments are offered
-
Answering incoming calls to the village reception, directing calls as appropriate and ensuring message are relayed
-
Dealing with queries from residents – reporting these as required
-
Receiving money from residents and their families for sundry items, providing receipts and confirming payments as required
-
Ensuring the display information board is kept up to date
-
Managing incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the Administrator
-
Ensuring bookings are made and records are updated such as restaurant bookings, maintenance and transport requests
-
Ensuring office supplies are maintained and any issues with equipment are reported or call outs are made
-
Maintaining and updating records such as master copy forms, room status reports and the Village residents list
-
Additional Tasks within the Finance & Administration Team
Key Skills / Qualifications needed for this role:
With strong communication skills and an excellent telephone manner, you’ll have experience of using a telephone switchboard and be competent using Microsoft Office. Excellent attention to detail and the ability to manage your own time, you’ll work well within a team but also on your own initiative. Experience of working on a reception or in a care home environment would be advantageous.
Because we care for vulnerable people, we’ll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
-
Flexible working patterns to fit around you
-
Comprehensive induction (fully paid)
-
Free meal (minimum 8 hour shift)
-
DBS Check and Uniform provided and paid for by Bupa
-
Access to discounts at a wide variety of gyms and fitness facilities across the UK
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them
Time Type:
Full time
Job Area:
Care Home – Facilities & Home Support
Locations:
Richmond Bede Village
About Us
Be at the heart of helping people live longer healthier, happier lives and making a better world . We employ more than 80,000 people globally who are making this a reality. If you\’ve got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.
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Receptionist - Bank employer: Bupa
Contact Detail:
Bupa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Bank
✨Tip Number 1
Familiarise yourself with the specific duties of a receptionist in a care home environment. Understanding the nuances of dealing with residents and their families will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially your telephone manner. Since you'll be answering calls and directing them appropriately, showcasing your ability to communicate clearly and warmly can make a great impression.
✨Tip Number 3
Highlight any experience you have with Microsoft Office and telephone switchboards. Being able to demonstrate your proficiency in these areas will show that you're ready to hit the ground running.
✨Tip Number 4
Research Bupa's values and mission. Showing that you align with their commitment to health and wellbeing can set you apart from other candidates who may not have done their homework.
We think you need these skills to ace Receptionist - Bank
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position at Bupa. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in reception or customer service roles. Emphasise your communication skills, attention to detail, and any relevant software proficiency, particularly with Microsoft Office.
Write a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service and how you can contribute to Bupa's mission of making health happen. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Receptionist role.
How to prepare for a job interview at Bupa
✨Showcase Your Communication Skills
As a receptionist, strong communication skills are essential. During the interview, demonstrate your ability to communicate clearly and effectively. Practice answering questions in a friendly and professional manner, as this will reflect how you would interact with visitors and residents.
✨Familiarise Yourself with the Role
Make sure you understand the key responsibilities of the receptionist position at Bupa. Review the job description thoroughly and be prepared to discuss how your previous experience aligns with these tasks, such as managing calls, handling queries, and maintaining records.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of examples from your past experiences where you successfully handled difficult situations or provided excellent service, and be ready to share these during the interview.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role, especially when managing records and handling payments. Be prepared to discuss how you ensure accuracy in your work and provide examples of how you've maintained high standards in previous positions.
