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For Companies At a Glance
- Tasks: Welcome patients and ensure a smooth experience at our dental practice.
- Company: Join Bupa Dental Care, a leader in health and wellbeing.
- Benefits: Competitive pay, health support, discounts, and career growth opportunities.
- Why this job: Make a difference in patients' lives while developing your skills.
- Qualifications: Previous receptionist experience and strong communication skills required.
- Other info: Inclusive workplace with a commitment to diversity and support.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Dental Receptionist – Canton
12 Months FTC
Working hours: Monday 8am–5pm; Tuesday 8am–5pm; Thursday 8am–5pm; Friday 8am–5pm.
Responsibilities
- Meeting and greeting patients, providing a great first impression and patient journey
- Booking and amending appointments, answering the phone, updating patient records
- Co-ordinating the care packages for patients that have been provided by clinicians
- Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
- Excellent customer service skills face to face, by telephone and via email
- Supporting the Practice Manager and clinical team with the smooth running of the practice
- Handling payments
- Accessing sensitive information whilst maintaining patient confidentiality
Qualifications
- Ability to be positive and professional in a fast-paced environment
- Previous administration or receptionist experience, preferably within a healthcare setting
- Strong communication skills face to face, via telephone and email
- Proficient with Microsoft Word and Outlook with strong organisational skills
- Previous experience with promoting company products and services
- Preferred Dentally experience
Benefits
- Competitive pay rates and the opportunity to increase this through training and development
- Access to MyHealthcare for support, advice, and treatment for health-related issues, including remote GP, physiotherapy, and mental health support
- My Bupa Extras – discounts at retailers and tools to support financial wellbeing
- Discounts at gyms and fitness facilities, including online digital fitness providers
- Mental health support via Employee Assistance Programme, Family Mental HealthLine, and wellbeing programmes
- Discounted dental insurance for employees and immediate family members
- Additional health and wellbeing benefits including Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests, and other wellbeing options
- Wagestream – access to income before payday
- Career pathways and ongoing support with Bupa Dental Care
We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
Bupa Dental Care is an equal opportunities employer.
Close map, Shop discounts (over 700 stores): Health and wellbeing discounts, Discounted dental insurance, Free CPD, Employee referral scheme, and more.
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Receptionist (34609) - employer: Bupa
Contact Detail:
Bupa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (34609) -
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bupa Dental Care. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your previous experience and how it relates to the receptionist role.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Being a receptionist is all about making a great first impression, so don’t be afraid to show your friendly side and how you can contribute to a positive patient journey.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist (34609) -
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, just like you would with patients.
Tailor Your Application: Make sure to customise your application for the Dental Receptionist role. Highlight your relevant experience in healthcare settings and any customer service skills that match what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bupa
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Dental Receptionist. Familiarise yourself with tasks like booking appointments, handling payments, and promoting Bupa Dental Care products. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since excellent customer service is key for this position, think of examples from your past experiences where you've provided outstanding service. Be ready to discuss how you would handle different scenarios, such as dealing with a difficult patient or managing multiple phone calls at once.
✨Showcase Your Organisational Skills
As a receptionist, you'll need to juggle various tasks efficiently. Prepare to talk about how you stay organised, whether it's through using digital tools like Microsoft Outlook or simple methods like to-do lists. Highlight any previous experience in a fast-paced environment to demonstrate your ability to keep things running smoothly.
✨Be Ready to Discuss Confidentiality
Handling sensitive patient information is crucial in this role. Brush up on the importance of confidentiality and be prepared to explain how you would ensure patient data is protected. This shows that you take privacy seriously and understand the ethical responsibilities of working in healthcare.
