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- Tasks: Welcome patients, manage appointments, and ensure a smooth experience at Bupa Dental Care.
- Company: Join a supportive team at Bupa Dental Care, where patient care is our priority.
- Benefits: Competitive pay, healthcare support, retail discounts, and flexible pay options.
- Why this job: Make a real difference in patients' lives while growing your career in a caring environment.
- Qualifications: Customer service experience, strong communication skills, and a passion for helping others.
- Other info: Diverse workplace with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
At Bupa Dental Care, our receptionists are the first point of contact for our patients – welcoming them warmly, supporting them throughout their visit, and making sure everything runs smoothly behind the scenes. This is a varied role where you’ll be at the heart of the practice, helping us deliver the excellent customer care we’re known for.
What you’ll be doing:
- Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
- Diary & appointment management – handling bookings, cancellations and rescheduling to keep the practice running efficiently.
- Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
- Administration you can rely on – keeping patient records accurate and up to date, managing confidential information and maintaining a professional reception area.
- Problem‑solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
- Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment; assisting with admin and helping the Practice Manager keep everything running smoothly.
Skills & experience:
- Previous experience in a customer‑focused role.
- Strong communication skills, both face‑to‑face and over the phone.
- Confidence using IT systems to manage bookings and records.
- A proactive, flexible approach – ready to help where needed to support the team.
- Professionalism, empathy and a genuine passion for delivering excellent service.
- Confident in promoting and upselling Bupa Dental Care products and services, including plan options, finance and insurance claims.
Benefits of working with us:
- Competitive pay – with opportunities to increase through training and development.
- Healthcare & wellbeing support – including quick access to remote GP, physiotherapy and mental health services via MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products.
- Financial & lifestyle benefits – retail discounts, discounts at gyms and digital fitness providers, and flexibility of Wagestream giving access to pay before payday.
- Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
- Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests and Bupa’s Menopause Plan.
- … and much more – just ask!
Why join us?
At Bupa Dental Care you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first. If you’re organised, approachable and love helping people, this could be the perfect role for you.
Bupa Dental Care is an equal opportunities employer. Bupa encourages and celebrates diversity across all levels and backgrounds. We promote a culture where everyone can bring their authentic selves to work – “Be you at Bupa.” We are a Level 2 Disability Confident Employer and commit to offering reasonable adjustments and fair recruitment processes for applicants who might need them.
Receptionist employer: Bupa
Contact Detail:
Bupa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a warm smile and a friendly hello. It sets the tone for the rest of your meeting and shows you’re ready to create a welcoming environment for patients.
✨Tip Number 2
Be prepared to chat about your customer service experience. Think of specific examples where you’ve gone above and beyond to help someone. This will show that you have the empathy and professionalism we value at Bupa Dental Care.
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the role by asking about the team dynamics or how they handle patient feedback. It demonstrates your proactive approach and eagerness to be part of the team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at Bupa Dental Care.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Customer Care Skills: Make sure to highlight any previous experience in customer-focused roles. We want to see how you’ve made a difference for customers in the past, so share specific examples that showcase your warm and welcoming approach.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to understand your experience and skills.
Tailor Your Application: Take a moment to tailor your application to the role of Receptionist at Bupa Dental Care. Mention how your skills align with the job description, especially around diary management and supporting patients with empathy.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bupa
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what being a receptionist at Bupa Dental Care entails. Familiarise yourself with their customer care approach, appointment management, and how to handle patient queries. This will help you demonstrate your enthusiasm and suitability for the role.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice answering common interview questions out loud. Focus on being clear and friendly, as if you were speaking to a patient. You might even want to role-play with a friend to get comfortable with both face-to-face and phone interactions.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you successfully handled complaints or tricky situations. Be ready to share these stories during your interview, highlighting your empathy and professionalism. This will show that you can maintain a positive outcome even under pressure.
✨Demonstrate Your Team Spirit
Bupa Dental Care values teamwork, so be prepared to discuss how you've supported colleagues in previous roles. Share specific instances where you contributed to a smooth workflow or helped others succeed. This will illustrate that you're not just focused on your own tasks but are also committed to the team's success.
