Connected Care Lead
New Victoria Hospital, Kingston upon Thames
Permanent | Full Time | 37.5 Hours per Week
Salary: £30,927 per annum
Working Hours: 37.5 hours per week, working flexibly between: 08:00 and 20:00, Monday to Sunday
Be part of something extraordinary. At Bupa, we champion health and wellbeing, helping people live longer, healthier, happier lives. We're looking for a passionate and organised Connected Care Lead to join our team at New Victoria Hospital and play a pivotal role in delivering an exceptional patient experience across our Connected Care pathways. This is an exciting new position created to support the growth of Connected Care services across the wider Bupa network. You'll work closely with consultants, clinical teams, operational colleagues, and Bupa Insurance to ensure patients receive seamless, coordinated care from referral through to treatment.
What you’ll do
- Coordinate referrals, bookings and patient pathways across multiple Bupa services.
- Act as a key liaison between patients, consultants, clinical teams, diagnostics services and Bupa Insurance.
- Monitor patient progression and proactively resolve any pathway delays.
- Coordinate and administer up to three specialist Multi-Disciplinary Teams (MDTs).
- Organise MDT meetings, prepare documentation and ensure outcomes are accurately recorded and communicated.
- Support pathway performance monitoring and service improvement initiatives.
- Build strong relationships with internal and external stakeholders.
- Contribute to the continued development and growth of Connected Care services.
What you’ll bring
- Essential Experience in healthcare administration, patient coordination, pathway management, or MDT coordination.
- Experience working with both clinical and non-clinical teams.
- Excellent organisational and workload management skills.
- Strong communication and stakeholder management abilities.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office applications and patient administration systems.
- The ability to work independently whilst maintaining a collaborative approach.
- Desirable Understanding of private hospital operations.
- Desirable Knowledge of CQC and healthcare regulatory standards.
- Desirable Experience of healthcare performance metrics, SLAs and service improvement methodologies.
- Desirable Degree level qualification.
Why Bupa?
At Bupa, you’ll be welcomed into a supportive team where you can develop your skills, grow your career and make a real difference to patient lives every day.
- Competitive salary and benefits package.
- Bupa healthcare benefits.
- Access to learning and development opportunities.
- A collaborative and supportive working environment.
- Opportunities to get involved in service improvement and business development projects.
- The chance to work for one of the UK's leading healthcare organisations.
Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences.
We trust, respect and consider everyone, knowing your difference will make the difference.
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Connected Care Lead in Kingston upon Thames employer: Bupa
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