Bupa is seeking an experienced Operational Senior Manager Customer Services to lead a large-scale, multi-site contact centre operation serving Personal, Company and Small Corporate PMI customers.
You'll inspire a team of around 400 colleagues, drive first-contact resolution, shape operational plans, and collaborate with key stakeholders to deliver outstanding customer outcomes in a fast-paced, hybrid environment.
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Head of Customer Services Ops (Hybrid, 400+ team) employer: Bupa
Bupa Mindplace in Dartford is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With flexible shifts and a focus on delivering high-quality therapy, employees benefit from a dynamic environment that encourages growth and collaboration, making it an ideal place for those passionate about mental health care.
