Bupa is seeking a Head of Customer Journey Management in London (Hybrid) to shape prioritisation and improvements for the customer experience. The role sits at the heart of Customer System 2.0, turning insights into strategic priorities and actionable investments.
You will lead enterprise journey governance, collaborate with senior leaders, and drive changes across multiple functions to deliver greater customer value and business impact.
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Head of Customer Journey Strategy & Impact employer: Bupa
Bupa Mindplace in Dartford is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With flexible shifts and a focus on delivering high-quality therapy, employees benefit from a dynamic environment that encourages growth and collaboration, making it an ideal place for those passionate about mental health care.
