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- Tasks: Lead quality management in care homes, ensuring high standards and excellent customer service.
- Company: Bupa is a health insurer dedicated to helping people live healthier, happier lives.
- Benefits: Enjoy up to 33 days annual leave, pension contributions, private medical insurance, and gym discounts.
- Why this job: Join a supportive team focused on making a positive impact in the community.
- Qualifications: Experience in a Home Manager or Quality role with strong coaching skills required.
- Other info: Bupa champions diversity and is a Level 2 Disability Confident Employer.
The predicted salary is between 36000 - 60000 £ per year.
Covering South East and West Region
Full time & permanent
- Pension match contribution up to 6% employee and 12% employer
- Life assurance and individual private medical insurance
- ~33 days annual leave (inclusive of statutory bank holidays)
- Comprehensive induction, on-going training and development to support your career prospects
- Discounted gym membership, free flu vaccine and discounts on Bupa dental care
You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region. Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people. You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management. Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team. You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.
Previous experience of performing successfully in a Home Manager or Quality role. Experienced in coaching and supporting teams around clinical concerns such as analysing data for trends/themes.
We’re a health insurer and provider. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. Bupa is a Level 2 Disability Confident Employer.
Contact Detail:
Bupa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gestionnaire qualité, conformité et gestion F/H
✨Tip Number 1
Familiarise yourself with the specific quality metrics and standards relevant to the care sector. Understanding these will not only help you in interviews but also demonstrate your commitment to maintaining high standards in care.
✨Tip Number 2
Network with professionals in the healthcare and quality management fields. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss your coaching and mentoring experiences in detail. Think of specific examples where you've successfully supported teams in improving their performance, as this is a key aspect of the role.
✨Tip Number 4
Research Bupa's values and mission statement thoroughly. Being able to articulate how your personal values align with theirs during the interview will show that you're a great cultural fit for the company.
We think you need these skills to ace Gestionnaire qualité, conformité et gestion F/H
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Quality Manager position. Tailor your application to highlight relevant experience in quality management and team support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles as a Home Manager or in quality positions. Provide specific examples of how you've successfully coached teams and improved service quality.
Showcase Your Skills: Make sure to include skills that are crucial for this role, such as data analysis, auditing, and developing service improvement plans. Use bullet points for clarity and impact.
Personalise Your Cover Letter: Address your cover letter to the hiring manager if possible, and express your passion for improving health services. Mention Bupa's values and how they resonate with your own professional ethos.
How to prepare for a job interview at Bupa
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Quality Manager. Familiarise yourself with the key aspects of the job, such as coaching Home Managers and analysing quality metrics. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in quality management or as a Home Manager. Highlight specific examples where you've successfully implemented service improvement plans or coached teams on clinical concerns. This will show that you have the practical skills needed for the position.
✨Emphasise Teamwork
Since the role involves working closely with the Regional Director and care home managers, be ready to talk about your teamwork skills. Share examples of how you've collaborated with others to achieve common goals, and how you can support your team in delivering excellent customer service.
✨Align with Company Values
Research Bupa's values and mission, particularly their commitment to diversity and community representation. During the interview, express how your personal values align with theirs and how you can contribute to their goal of helping people live healthier lives.
