At a Glance
- Tasks: Provide top-notch application support and solve technical challenges for our users.
- Company: Join Bupa Global, a health insurer focused on making a positive impact.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while enhancing your tech skills.
- Qualifications: Experience in application support and strong problem-solving abilities are essential.
The predicted salary is between 43589 - 53275 £ per year.
As an Application Support Analyst, you'll play a vital role in ensuring the technology and systems that support our customers and colleagues operate effectively and reliably.
Working within Bupa Global, you'll be responsible for providing exceptional application support, resolving incidents, requests and technical issues, and helping to maintain a seamless user experience across key business-critical platforms.
This is an exciting opportunity for someone who enjoys solving complex technical challenges, collaborating with a wide range of stakeholders, and contributing to the continuous improvement of systems and services.
You'll work alongside internal technology teams, business users and external partners to identify root causes, deliver long-term solutions and support ongoing technology change across the organisation.
How you'll help us make health happen
- Manage and triage application support incidents, ensuring priority issues are addressed effectively and within agreed service levels.
- Investigate, diagnose and resolve application incidents, events, requests and technical queries.
- Perform root cause analysis on recurring issues and recommend permanent improvements and fixes.
- Support a variety of business applications and technologies while maintaining a high quality of service.
- Work closely with business stakeholders to understand technical requirements and deliver appropriate solutions.
- Undertake minor development and enhancement activities where required.
- Contribute to service improvement initiatives and identify opportunities to enhance technology services.
- Support the onboarding of new applications and services into operational support environments.
- Participate in change management, implementation and release activities.
- Provide clear and timely communication to stakeholders throughout the incident lifecycle.
- Build effective relationships with internal teams, managed service partners and third-party vendors to deliver positive customer outcomes.
We're interested in hearing from candidates who bring a combination of technical expertise, analytical thinking and a customer-focused mindset.
You'll ideally have
- Experience working within an Application Support, Technical Support or Production Support environment.
- Strong troubleshooting, diagnostic and problem-solving skills.
- Experience operating within an ITIL-based support framework, with ITIL Foundation certification desirable.
- Excellent communication skills, with the ability to engage technical and non-technical stakeholders.
- Experience working across complex technical environments and multiple business applications.
- Knowledge of supporting enterprise platforms and working collaboratively within matrix teams.
- Experience working with third-party suppliers and outsourced service providers.
- In addition, you'll have experience in one or more of the following areas:
- Azure technologies
- REST or SOAP integrations
- C#
- ASP. NET / MVC
- SQL Server, T-SQL or Oracle PL/SQL
- SSIS, SSRS or SSAS
- Java Script, HTML, CSS or JQuery
- A degree in Computer Science, Engineering, Mathematics, Science or a related discipline would be advantageous.
Experience supporting a global or 24/7 operational environment would also be beneficial.
At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world., We're a health insurer and provider.
With no shareholders, our customers are our focus.
Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be You at Bupa".
We champion diversity and understand the importance of our people representing the communities and customers we serve.
That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer.
This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.
We'll make sure you are treated fair and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Our benefits are designed to make health happen for our people.
Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.
We support flexible working and have a range of family friendly benefits.
- Joining Bupa in this role you will receive the following benefits and more:
- 25 days annual leave, with the option to buy and sell leave
- Enhanced pension scheme
- Private medical insurance
- Health and wellbeing support through Viva
- Access to Bupa healthcare services and products
- Family-friendly benefits and policies
- Hybrid and flexible working opportunities
- Employee discounts and reward programmes
Application Support Analyst in England employer: Bupa
Bupa Mindplace in Dartford is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With flexible shifts and a focus on delivering high-quality therapy, employees benefit from a dynamic environment that encourages growth and collaboration, making it an ideal place for those passionate about mental health care.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Bupa values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Bupa might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Bupa!
✨Direct Apply to Bupa
Let's not forget to apply directly through the Bupa website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Analyst in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Bupa.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Bupa. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Bupa
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
