Bupa in London is seeking a Head of Customer Journey Management to shape how we prioritise and improve experiences that matter most to customers. This hybrid, permanent role sits at the heart of our Customer System 2.0 and requires turning insight into practical action with senior leadership influence.
You will lead enterprise journey governance, align customer insight with strategy, and drive evidence-based investments across multiple teams to deliver measurable business value.
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Director of Customer Journey & Insights employer: Bupa
Bupa Mindplace in Dartford is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With flexible shifts and a focus on delivering high-quality therapy, employees benefit from a dynamic environment that encourages growth and collaboration, making it an ideal place for those passionate about mental health care.
